Lead Customer Service Representative (B2B – Remote Opportunity) Job Vacancy in Nespresso New York, NY – Latest Jobs in New York, NY

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Nespresso
Location : New York, NY
Position : Lead Customer Service Representative (B2B – Remote Opportunity)

Job Description : Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.

Position Summary
The Lead Customer Service Representative works as part of the B2B Centers of Excellence (CoE) Management team, driving service excellence, sales and operational efficiency throughout the B2B function. This team will act as second level support, facilitating team performance and working cross functionally to get the best outcomes for B2B customers. This is a remote-based opportunity.

Responsibilities:

Work cross functionally to achieve B2B and CoE targets and the MBS through monitoring, innovation, and maximizing the use of resources across all touchpoints.Complete follow up spot checks.Ensure the best use of B2B tools such as Calleo.Act as back-up for MAT testing.Act as an escalation point for customers.Proactively manage customer feedback and understand/ overcome customer dissatisfaction.Be customer obsessed – putting the customer at the heart of our business and being able to resolve their questions or concerns.Foster a strong team morale, individual performance and achievement of the MBS through coaching and effective performance management.Collaboratively differentiate the Select team service delivery through team performance recommendations and monitoring service levels.Manage hyper care for B2B CoE major changes including reporting and ensuring change is embedded.
Requirements:

High School Diploma or GED required; Bachelor’s degree in Business Administration, Hospitality Management or in a related field is highly desired.2+ years of Supervisory or Management experience within a fast-paced contact center (B2B preferred) or customer-centric environment is required.Must have prior experience managing customer escalations to a successful resolution.Must have excellent customer service, sales and leadership skills.Must possess strong analytical skills (identify trends and challenges and suggest solutions).Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint/Teams).Must have excellent time management, communication (oral and written) and problem-solving skills.Must be able to work independently with minimal supervision and the ability to work under tight deadlines.Current or prior experience with project management, as well as reporting and some data analysis.Must have both evening and weekend availability (Saturdays only).
Requisition ID:
165087
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.
New York, NY, US, 10001

This post is listed Under New York jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company