Mortgage Collection Counselor I Job Vacancy in Navy Federal Credit Union Pensacola, FL 32526 – Latest Jobs in Pensacola, FL 32526

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Company Name : Navy Federal Credit Union
Location : Pensacola, FL 32526
Position : Mortgage Collection Counselor I

Job Description : YOUR LIFE’S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.
Don’t take our word for it.Military Times 2021 Best for Vets EmployersWayUp Top 100 Internship ProgramsForbes® 2021 The Best Employers for New GradsForbes® America’s Best EmployersNewsweek Top 100 Most Loved Workplaces2021 People Companies that CareFortune Best Workplaces for WomenFortune 100 Best Companies to Work For®Fortune Best Workplaces for MillennialsComputerworld® Best Places to Work in IT
Basic Purpose
To control/collect on past due mortgage and equity accounts by performing basic early stage mortgage and equity account (1 – 30 days) counseling tasks, in accordance with all government, investor, VA/FHA, and Navy Federal rules and regulations. Provide administrative support by reviewing member accounts, updating changes in mortgage collection systems, and assisting higher level Mortgage Collection Counselors. Work under immediate supervision.

Responsibilities

Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelinesEnsure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to membersMaintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accountsRecord, track and report member concerns to managementNotate member arrangements in Collection system, reason(s) for delinquency, and any foreclosure alternatives offered to memberTrack and update action items in database(s)Collect, prepare and maintain data for analysis, reports and referencePerform manager share transfers (MST) for amounts up to authorized limitsObtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-offContact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy FederalSort and distribute incoming mail and other correspondenceOrganize and prepare related documentsRegularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelinesPerform other related duties as assigned

Qualifications – All required unless otherwise noted

Exposure to performing clerical or administrative duties/responsibilitiesExposure to member/customer service preferably in a call center, retail banking or financial institutionFamiliarity with state and federal laws affecting the collection of delinquent mortgage and equity loans; real estate, bankruptcy and foreclosureExperience in performing clerical or administrative duties/responsibilitiesFamiliarity with accounting, credit, and/or lending principles and techniquesBasic clerical, technical or administrative skillsEffective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsBasic research, analytical, and problem-solving skillsBasic verbal and written communication skillsBasic database and presentation software skillsBasic skill exercising initiative and using good judgment to make sound decisionsAbility to work independently and in a team environmentDesired – Working knowledge of Navy Federal mortgage products, services, programs, policies and procedures

Hours: Monday – Friday; 11:30AM – 8:00PM | Rotating Saturdays; 7:00AM – 11:00AM

Location: Greater Pensacola Operations – 5550 Heritage Oaks Dr, Pensacola, FL 32526
Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. This position is not approved for full time telework. The specific logistics for returning to campus will be determined at a future date by individual leadership.

The pay range for this position is: $17.50 – $20.50 Hourly Rate
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location, and market position.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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