Overnight Manager – Sheraton New York Times Square Job Vacancy in MCR Hotels New York, NY 10019 – Latest Jobs in New York, NY 10019

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Company Name : MCR Hotels
Location : New York, NY 10019
Position : Overnight Manager – Sheraton New York Times Square

Job Description : Our CompanyIt all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of independent and premium-branded hotels, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.Overview: We currently have an exciting opportunity for an Overnight Manager at the Sheraton New York Times Square Hotel and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.The Overnight Manager will be responsible for serving as the property Manager on Duty on the overnight shift and will oversee the hotel property operations, ensuring that the highest levels of hospitality and service are provided. Furthermore, this role represents property management on the overnight shift in resolving any guest or property related situation and manages the flow of questions and directs guests within the lobby. The ideal candidate for this role, works well independently, has high attention to detail, and is great at critically thinking through situations.Primary Responsibilities: Supervises overnight hotel operations with specific attention detail to Front Office and Housekeeping, ensuring compliance with all policies, standards, and procedures.· Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.· Supports and supervises an effective inspection program for all guestrooms and public space.Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.· Communicates any variations to the established norms to the appropriate department in a timely manner.Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.· Sends copy of MOD report to all departments daily.· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.· Understands and complies with loss prevention policies and procedures.· Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.· Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.· Intervenes in any guest/team member situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and team member well-being is preserved.· Empowers team members to provide excellent customer service.· Provides immediate assistance to guests as requested.· Serves as a leader in displaying outstanding hospitality skills.· Sets a positive example for guest relations.· Responds to and handles guest problems and complaints.· Ensures team members understand customer service expectations and parameters.· Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.· Participates in the development and implementation of corrective action plans to improve guest satisfaction.· Records guest issues in the guest response tracking system.· Participates as needed in the investigation of team member and guest accidents.· Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.· Celebrates successes and recognizes the contributions of team members.· Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.· Additional duties as assignedQualifications: · High School Diploma or GED requiredAt least two years of previous experience in a Housekeeping manager capacity in a related hotel position.Must have strong tact and communication skills, with the ability to build effective relationships with senior managers, team members and guests.· Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment.· Strong skills for analysis and problem-solving.· Ability to work effectively with minimum supervision· Must work well in a stressful, high-pressure situations· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary· Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need· Must be able to work with and understand financial information and data, and basic arithmetic functions· Ability to exercise judgment in evaluating situations and in making sound decisions· Organizational skills and attention to detail· Excellent communication skills both written and oral.· Proficient in the use of Microsoft Office· Excellent time management· Ability to multi-task and work in a fast-paced environment· An aptitude for self-motivation· A can-do attitude and a hands-on approach· A flexible schedule that allows you to be available days, nights, holidays, and weekends based on the demands of the hotelWhat We Offer· We offer medical, dental, and vision insurance to our team members· 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement· Paid vacation and sick time· Throughout your career with MCR we will ensure your success by providing training and career growth opportunitiesThe Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.Job Type: Full-timePay: $80,000.00 – $90,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:HolidaysNight shiftWeekend availabilityExperience:Hotel management: 2 years (Preferred)Housekeeping management: 2 years (Preferred)Overnight: 2 years (Preferred)Work Location: One location

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