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Company Name : Proliance Orthopedic Associates
Location : Renton, WA 98055
Position : Patient Services Representative
Job Description : OPEN POSITION – PATIENT SERVICESSUMMARYMust provide a COVID-19 Vaccination Record or an Approval of a Medical or Religious AccommodationJob Summary: Proliance Orthopedic Associates, a division of Proliance Surgeons Inc., is looking for an experienced, full time, Patient Services Representative to join our Call Center/Scheduling Team. The ideal candidate will be highly motivated and energetic. Communicate in a clear, positive and detailed manner while remaining focused on meeting our patient’s needs. The position also requires the ability to handle delicate, confidential and stressful situations as well as flexibility and willingness to perform additional tasks as assigned.ESSENTIAL FUNCTIONSPatient centeredCommunicates clearly, effectively & professionallyAbility to multi-task in a fast-paced environmentStrong attention to detail and organizational skillsExcellent computer skillsFlexibility with accepting new tasksConsistent reliability and punctualityCUSTOMER SERVICEEstablishes, supports, and maintains a positive working relationship with all members of the POA TeamCompletes mandatory education and/or in-services as required for positionActively participates in the Culture of Continuous Process ImprovementProvides response to questions in a timely, reliable, and in a courteous mannerDemonstrates an active, calm, and positive approach to problem solvingQUALIFICATIONS, RESPONSIBILITIES AND REQUIREMENTExcellent communication skillsEffective time management skillsCritical thinking and problem solving skillsBasic knowledge of ICD-10Must be patient service drivenBasic medical terminologyKnowledge of compliance with the HIPAA privacy policyHandle multiple priorities simultaneouslyAbility to work in a team environment and also independentlyPHYSICAL DEMANDSThe work environment/physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Requires corrected vision and hearing to normal range. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, and sit. Work is performed in an office environment. Some bending and stretching required. Use of telephone is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 50 pounds. Requires working under stressful conditions or working irregular hours.ADHERENCE TO CLINIC POLICIES / PRACTICES: Demonstrates a strong commitment to the organization and is expected to follow instructions from his/her immediate supervisor, physician or POA administration. Employees are expected to conform to the policies set forth in the Employee Handbook.Must continually demonstrate the safety procedures for the clinic and utilize universal precautions where appropriate. Must continually demonstrate appropriate use of body mechanics techniques.As outlined in the Proliance Surgeons Employee Handbook, the employee must be reliable, polite, prompt, and confidential. The employee must be capable of efficiently but warmly interacting with patients and other physicians. Major responsibilities will be performed according to the direction of their supervisors.Job Type: Full-timePay: $20.00 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayOvertimeCOVID-19 considerations:Health & safety is priority. We adhere to CDC, State and local orders regarding COVID 19 and implemented processes at our facilities to prevent the spread of COVID. Employees are required to provide proof of vaccination or medical/religious exemptionWork Location: One location
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