Property Claims Specialist Job Vacancy in Confidential Fort Lauderdale, FL 33308 – Latest Jobs in Fort Lauderdale, FL 33308
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Company Name : Confidential
Location : Fort Lauderdale, FL 33308
Position : Property Claims Specialist
Job Description : SUMMARYThis is a phone-based Customer Service/Claims specialist position supporting a team of public adjusters. Customer Service Representatives (CSRs) in this position will be working in a team environment to handle clients going through the claims process. You will be trained to answer general questions about policies, practices, procedures, and other data to assist callers. Successful candidates will have a customer service orientation with excellent communication and problem-solving skills.DUTIES AND RESPONSIBILITIESProvide superior customer service by answering incoming calls in a timely manner Follow established policies and procedures to respond and route calls appropriately Gather information to determine customers’ needs; apply problem-solving skills and resolve the inquiry/request effectively Log customer information into a database ensuring data entry is accurate and complete Access knowledge base per customer request for information Verify and record demographic data with the caller and escalate customer issues as appropriate Maintain and improve quality results by adhering to standards and guidelines Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations Control the pace and flow of the inquiry/request and manage call time effectively Follow protocol and apply sensitivity and discretion in handling confidential information Promote Oakmont’s vision, values, and high level of service to all customers and or vendors. Assist in maintaining organization-wide quality standards Accept other jobs/duties as assigned MINIMUM QUALIFICATIONSHigh School Diploma or equivalent At least 18 years of ageU.S. Citizen Proficient in the English language (written and verbal)Ability to pass a thorough background check screening (credit and criminal history)Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research, Adobe acrobat)Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers Ability to take direction within a team setting and complete team-related work promptlyBenefit Conditions:Waiting period may applyThis Company Describes Its Culture as:Detail-oriented — quality and precision-focusedOutcome-oriented — results-focused with strong performance culturePeople-oriented — supportive and fairness-focusedTeam-oriented — cooperative and collaborativeWork RemotelyNoJob Type: Full-timePay: $17.00 – $24.00 per hourBenefits:Health insurancePaid time offPhysical Setting:OfficeSchedule:8 hour shiftEducation:Associate (Preferred)Experience:Claims Specialist: 3 years (Required)working for a Public Adjuster: 5 years (Required)Work Location: One location
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