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Company Name : Zensar Technologies
Location : Pune, Maharashtra
Position : SERVICE DESK
Job Description : Description
Excellent communication & written skills
Good understanding of supporting a Windows OS platform, including:
Basic login troubleshooting
Good understanding of supporting desktop/laptop/tablet/mobile phone
Practical experience of Service Desk toolsets
ITIL v3/v4 Foundation certified
Solid interpersonal relationships and communication
General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation
Demonstrated ability to set personal objectives that support the business/team goals and personal motivation to deliver results. Demonstrated success in responding to customer’s needs and delivering service or product on time and of high quality
Proven service industry front line experience with handling high value/critical customers
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Experience of working in professional, service-oriented IT team.
Excellent customer facing/customer service skills.
Able to manage sensitive and sometimes confidential information
Primary Location: India-Maharashtra-Pune
Job Posting: Feb 18, 2022
Experience Required (In Years): Minimum- 3 Maximum- 5
This post is listed Under Pune jobs
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