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Company Name : The American College of Radiology
Location : Reston, VA 20191
Position : Team Lead, Technology Support
Job Description : American College of Radiology (ACR) is a progressive membership organization representing nearly 40,000 medical specialists in radiological care. As a member of our team, you will join a world leader in patient-centered care advocacy, policy and clinical research, quality and safety. Our culture encourages innovation, diversity, integrity and leadership. A nonprofit 501(c)(3), ACR (the American College of Radiology) has over 500 purpose-driven employees in the Greater Washington, DC and Philadelphia region.If you share our core values of: Leadership * Integrity * Quality * Innovation, we want you on our team!The Support team provides unparalleled customer service to all customers, partners, and internal personnel of ACR. The Team Lead, Support Engineer is responsible for providing second line technical support for a set of ACR Products, leads software deployment and patch management activities. The Team Lead, Support Engineer will support the Operations Manager in ticket management, including identifying trends, open issues, and areas for improvement. This position will also make recommendations for process improvement, including policy and procedures, training, and implementation of tools for productivity. A final area of responsibility is metric reporting as part of a continuous improvement program.Duties & Responsibilities: Lead and supervise the ACR’s Support helpdeskSecond level escalation point for support helpdesk ticketsInteract with Technical Support Specialists and system administrator to provide unparalleled support to customers in a wide variety of infrastructure environment.Assist the Operations Manager in support ticket management, including identification of trends, open issues, and areas for improvementRecommend modifications in technical controls, policies, and proceduresQualifications (Must Have)Bachelor’s degree preferred8+ years of relevant experience, including:4+ years in IT Support2+ years experience leading/managing a team of 3+ techniciansExperience with Active Directory, Exchange, Office 365, Desktop and Laptop deployment, and Patch Management Software distribution requiredStrong technical and analytical skillsExcellent problem-solving and communication skillsProven ability to break down highly complex technical topics into language and diagrams understandable by a broad audienceKnowledge of networking elements (ie., TCP/IP, Ports, DNS and subnets) preferredBasic Scripting experience~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ACR offers a rewarding employee experience: innovative culture, professional growth potential, competitive compensation and an exceptional benefits package, including a defined contribution pension plan, 403(b); generous paid time off package; insurance plans with the leading providers; flexible spending; tuition reimbursement; training opportunities; and wellness reimbursement.To learn more about ACR’s rewarding employee experience, culture, and benefits, visit https://www.acr.org/About-ACR/Work-With-UsJob Type: Full-timePay: From $82,000.00 per yearBenefits:401(k)Dental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftCOVID-19 considerations:This is a Remote Primary/Hybrid role. We are looking for a candidate that lives within a commutable distance to our Reston, VA headquarters who can come into the office twice a week once access to the office is reopened. Qualified candidates must have rWork Location: One location
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