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Company Name : VIA Metropolitan Transit
Location : San Antonio, TX 78212
Position : TECHNICAL SUPPORT ANALYST I
Job Description : GENERAL DESCRIPTION OF WORK: The Technical Support Analyst I will be part of a service desk support team supporting local and remote customers. Individual must be able to troubleshoot basic technical issues over the phone, use remote support tools to assist customers, and be able to handle multiple responsibilities simultaneously. Answers incoming calls to service desk. Will perform work assigned to them via the enterprise ticketing system. This position reports directly to the Manager of TI Client Services.EDUCATION AND EXPERIENCE: Associates Degree in Information Systems or a related field, and two (2) years of related experience or an equivalent combination.PHYSICAL REQUIREMENTS: Physical ability required to be mobile, bend, stoop, twist, squat, kneel, sit, stand, reach, carry, climb, and occasionally lift and push objects which weigh 75 pounds and frequently lift and push objects which weigh 50 pounds.WORK ENVIRONMENT: May be required to work any time of the day, evening or night during the week or weekend to include being on-call as scheduled. May be exposed to electrical and chemical hazards and other conditions. Work involves deadlines and multiple priorities.VIA Metropolitan Transit is an Equal Opportunity /Affirmative Action EmployerJob Type: Full-timePay: $3,517.00 – $5,917.00 per monthBenefits:Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceRetirement planVision insuranceSchedule:Day shiftHolidaysMonday to FridayNight shiftOn callWeekend availabilityCOVID-19 considerations:Face mask required at all times. Must be fully vaccinated and provide COVID-19 Vaccination Record Card. If not vaccinated, must provide on a weekly basis at your expense, COVID-19 results/document from the clinic/pharmacy of your choice.Work Location: One location
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