Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Point of Reference
Location : Denver, CO
Position : Technical Support Specialist
Job Description : Do you like the idea of working with a B2B enterprise software product that supports some of the biggest tech companies in the market? Do you want a chance to blend your problem solving, customer support and technical chops together with your passion for software? Do you like the challenge of switching gears between troubleshooting, QA, and implementations?If this position description lights your fire, we want to talk to you. We have a great opportunity for a motivated, self-starter, driven by customer satisfaction and getting things done. We’re an established, small business with big plans. No bureaucracy, no politics, no BS. Our customer advocate software helps Sales teams win more deals and accelerate their sales cycles by leveraging customer advocacy—the future of sales and marketing.Specific responsibilities include: – Troubleshooting and resolving client support issues.- Creating, prioritizing, and monitoring tickets in Jira.- Leading technical implementations, working with Salesforce administrators.- Managing the process of migrating data to our solution.- Keeping team members up-to-date on ticket / project status’, and clients apprised of new and updated product information.- Testing and validating new and updated product functionality.Requirements: – 2+ years of customer service and technical support experience in an enterprise B2B, cloud software organization.- Experience with Salesforce® CRM.- Experience with applications like Jira, Confluence, etc.- Strong written and verbal communications skills.- Love of problem-solving.- Strong data analysis skills.- High technical aptitude.- Organized and detail-oriented.- Demonstrated exceptional analytical, troubleshooting, and problem-solving expertise- Microsoft Office skills.- Natural curiosity, a quick learner.- Adaptable and flexible.- Demonstrable sense of humor, humility, and confidence.- Home-office in the state of Colorado.Benefits include: – Medical/Dental/Optical insurance- 401K- 3 weeks of paid time off- Flex spending account- Work from home-office (no commuting!)- Computer/office equipment providedWork RemotelyYesJob Type: Full-timePay: $55,000.00 per yearBenefits:401(k)Dental insuranceFlexible spending accountHealth insurancePaid time offVision insuranceSchedule:Monday to FridayExperience:relevant: 2 years (Required)Salesforce: 1 year (Required)Work Location: Multiple Locations
This post is listed Under Colorado jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company