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Company Name : Fort Bend County
Location : Richmond, TX 77469
Position : Temporary Customer Service Representative – Information Technology
Job Description : Overview:
Provides level one telephone support for all county information technology applications and systems, including communications support, and tracking and logging of all information technology service and help requests. Routes requests to the next level of support and provides logging and status information to customers. Participates in planning of programs, policies or objectives for own work group and department.
Responsibilities:
Provides level one phone support for county departments calling the Help Desk. Tracks and logs all information technology service and help requests. Provides technical assistance to county employees needing assistance with MS Office suite of products. Routes Help Desk service calls to the appropriate individual or group. Enters Help Desk service calls into the service/problem tracking system. Provides documentation on Information Technology related issues. On-call 24/7 for IT support issues. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
Qualifications:
High School Diploma/GED; One year of experience as a customer service representative in a technical support environment. Expertise in using word processing and desktop publishing software. Strong operating system and application skills. Strong analytical skills, interpersonal skills and the ability to deal effectively with other employees and elected officials. Excellent verbal and written communication, and organization skills.
SALARY RANGE: Temporary, $31.77 per hour, based on qualifications
DURATION: Approximately 12 weeks
CLOSING: Upon filling position
Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.
For more information on Fort Bend County’s Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply
To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs
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