Work From Home Consumer Care Representative Government Contract Job Vacancy in Coast Professional, Inc. Geneseo, NY 14454 – Latest Jobs in Geneseo, NY 14454

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Company Name : Coast Professional, Inc.
Location : Geneseo, NY 14454
Position : Work From Home Consumer Care Representative Government Contract

Job Description : Job SummaryThe Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with borrowers, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections. The Consumer Care Representative may perform information gathering and verification for certain accounts. In this role the position follows detailed instructions and procedures to contact employers, borrowers, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the borrowers and employers.Job Duties and ResponsibilitiesCollection FunctionsSkip-tracing borrows to locate current residence and employment informationHandling incoming and outgoing callsNegotiating balance in full payments or payment arrangementsReviewing accounts and schedule contact dates for follow-up callsSecurityInformation and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.QualificationsEducationHigh school diploma or GED requiredExperienceCollection experience preferredKnowledge, Skills and AbilitiesWorking knowledge of modern office procedures, methods, and computer equipmentExcellent communication skillsPrinciples and practices of customer service.Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.Good organizational skills and attention to detail.Ability to comply with rules, regulations, laws and methods as related to debt collection.Work independently in the absence of immediate supervision.Ability to handle and resolve recurring problems.Successfully complete and pass the FDCPA test.Successfully pass pre-employment (post offer) background checkClearanceAs a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.DisclaimerThis job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Location: 4273 Volunteer Road, Geneseo, NY 14454Job Type: Full-time

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