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Company Name : Opti Staffing Group
Location : Anchorage, AK 99506
Position : Work Order Clerk
Job Description : OPTI STAFFING GROUP IS HIRING!
Opening: Work Order Clerk (2)
Location: Anchorage, Alaska
Schedule: Monday – Friday, 8: 00am – 5: 00pm
Pay: Depending on experience, $19 – $22
WHO THEY ARE: This company is a leader in the real estate development, construction and property management industry. They are committed to providing America’ s military families with the quality homes and neighborhoods they deserve. They recognize the commitment military families make to our country and respond by providing comfortable homes in friendly neighborhoods.
WHAT YOU’ LL DO: The Work Order Clerk performs a variety of property management and administrative functions for the company. He/She is often the first point of contact to potential tenants, resident tenants, vendors and the Military, and as such, must have a pleasant demeanor, possess strong people skills and the ability to work well with people from diverse social and economic backgrounds. He/She is to conduct business in a manner that attracts and retains residents by performing the general duties and specific duties, as well as any other duties assigned. This is a bargaining unit position. This position is responsible for various duties relating to maintaining accurate and current tenant accounts, including data entry, generating work orders, and timely communication with appropriate individuals or entities regarding appointment schedules, applicable charges, notices, the status of work order completion, and related information.
Proficient and comfortable with all aspects of the home maintenance process; provide meaningful and relevant information to tenants by phone or email; verbally direct customers through self-help techniques, maintenance processes, and scheduling follow up support in the home, when appropriate.
Responsible for vendor and tenant follow-up, call-backs, resolving and rescheduling pending work orders, when appropriate.
Responsible for maintaining accurate tenant accounts and unit files, to include heavy amounts of data entry in computers to include but not limited to entering and updating tenant information, unit information, schedule and input work orders, completing end of day work orders, work order summary lists, and reports as appropriate.
Responsible for maintaining statistical data as needed, reviewing work orders for accuracy, preparing and inputting tenant/vendor/employee feedback and information to ensure timely work order completion and calculation.
Complete all company forms governing and documenting work order scheduling, completion, and follow up, as appropriate.
Diplomatically handle and diffuse sensitive, difficult and disruptive situations that may arise while contending with a significantly high volume of calls, email and in-office contact.
General customer service duties to include but not limited to answering telephones, assisting with maintenance processes and maintenance work order scheduling, answering questions, and assisting tenants and vendors.
General administrative duties to include but not limited to filing, reproducing copies, and updating information.
Prepare and send out mailings as requested.
Delivering notices, researching specific problems, and reviewing tenant accounts for errors or omissions.
Occasionally, may be required to cover work hours that are in addition to normally scheduled work.
Maintain work areas in a safe, clean and organized condition.
Assist other company departments as scheduled or requested.
Direct customer requests to appropriate staff member.
May be required to cover work hours that are in addition to normally scheduled work.
Participate in work-safety programs.
Perform other related duties as assigned by the direct supervisor and/or Management.
Must possess the capability to work independently, under the direct supervisor and/or Management.
Reports directly to the Distribution Manager.
WHAT YOU NEED TO HAVE:
High School diploma or equivalent
Valid Alaska Driver’ s License
Ability to be insured by company’ s auto insurance
Twelve months General Office or Customer Service experience
Knowledge of basic mathematics, writing and reading comprehension skills
Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs
Experience in residential rental office highly desirable
WHAT’ S IN IT FOR YOU:
Continued Professional Growth
Competitive Salary
Medical Insurance and Additional Benefits
Permanent Employment
NEXT STEPS:
Submit your application & send your resume to Charlyn@optistaffing.com or call 907-222-7007 to set up a phone interview!
This post is listed Under Alaska jobs
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