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Company Name : Spotify
Location : New York, NY
Position : Content Operations Lead
Job Description : Business Support & Operations
About the team
Location
New York or Remote Americas
Job type
Permanent
Talk Verticals is the team within Spotify responsible for building the best tools for creators across Podcasts, Video and Live. We’re looking for an experienced Content Operations Lead to join the team. You will be managing and growing a team of Operations and Policy specialists passionate about supporting the onboarding, growth and monetization of creators.
This position reports directly into our Head of Strategy & Operations for the Talk Vertical, and partners closely with our R&D, Legal, Trust & Safety and Customer Support teams.
What You’ll Do:
Lead the Content Operations team made up of operations and policy specialists across Creator, Discovery and Monetize focus areas
Provide policy and operations support for the Talk Mission’s internal teams as they launch new products and features to support Video, Live and Podcast creators
Write and publish internal and external policies that enable creator onboarding, amplification and monetization
Build, optimize, and streamline new and existing workflows that allow Talk Mission to rapidly onboard new creators, surface quality content to users, enable creator monetization
Advocate for and implement product and operational improvements that allow for the scale of support to match the speed at which we operate
Hire and build out a team of specialists across R&D-focused policy and operations initiatives
Who You Are:
A cross-functional leader with experience that cuts content operations, content policy, payment operations (fraud and spam) and curation for the purpose of content discovery.
You’re a phenomenal people manager who enjoys unblocking and triaging issues, being a reliable partner, cheerleader, mentor, and encouraging of individual and team growth
You work globally and cross-functionally with product managers, lawyers and operations specialists to onboard new creators, identify and fight abuse and fraud cases and serve relevant content to users
You are a skilled generalist who can seamlessly navigate complex operational and organizational challenges across multiple focus areas
You’re passionate about operations and policy in emerging technology policy topics, including content compliance, monetization, and machine learning
Where You’ll Be:
We are a distributed workforce enabling our band members to find a work mode that is best for them!
Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
Our global benefits
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off – fully paid – for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
Spotify On Tour, join your colleagues on trips to industry festivals and events.
Learn about life at Spotify
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 381 million users.
Global COVID and Vaccination Disclosure
Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.
This role is not eligible for hire in Colorado, USA.
This post is listed Under New York jobs
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