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Company Name : Lili Financial Services
Location : New York, NY 10012
Position : Customer Service Lead
Job Description : About LiliLili is an all-in-one banking app designed for freelance workers. Combining banking services with real-time expense tracking, tax tools, and financial insights, Lili empowers independent workers with the tools they need to stay in control of their finances while saving time and money. Led by serial entrepreneurs with 20 years of fintech experience, CEO Lilac Bar David and CTO Liran Zelkha, Lili is backed by Group 11, Foundation Capital, AltaIR Capital, Primary Venture Partners, and Torch Capital. Founded in 2018, Lili is headquartered in New York and serves customers in all 50 states. To learn more about Lili, visit Lili.co.Lili Financial Services is looking for a Customer Service Lead to join our team.What you’ll do:QA of agent calls and ticketsNew agent and ongoing team trainingMonitor overall team attendance and break timeSuggest new procedures to improve customer serviceTake ownership and resolve escalated customer issuesMotivate, engage and provide positive, effective feedback and coaching to the customer service team to meet goalsAct as the first point of contact for customer service team questionsRequirementsExcellent written and verbal communicationStrong client-facing and interpersonal skillsBachelor’s degree2 years of customer service experience2 years of FintechInsurtech startup experienceHelpful, positive personalityOutstanding customer service skillsThrives in a dynamic and complex startup environment, supporting multiple product sets and navigation of diverse system applicationsEagerness to learn and accept challengesTech-savvyAble to work flexible hours and shiftsBenefitsCompetitive salaryHealth, vision, and dental insurance401(k) planStock OptionsJob Type: Full-timePay: $62,000.00 per yearWork Location: One location
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