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Company Name : firstPRO Inc.
Location : Lakewood, NJ
Position : Customer Service/Project Coordinator
Job Description : Project CoordinatorA manufacturing organization is looking for Project Coordinators who will be responsible for working with customers and other areas of the company to see projects are completed on time, correctly and to customers needs.Responsibilities:Maintain detailed knowledge of all aspects of Customer’s business.Maintain follow-up files on all Customer Service issuesAdminister all systems aspects of Customer’s projects including entering of Sales Orders, Part Numbers, Bills of Materials, Formula, Pricing, etc.Communicate Customer requirements to the rest of the organization via email, written communication, and pre, prior, and post production meetings.Keep the Manager of Customer Support up to date on progress of accounts.Issue a bi-weekly summary report to Customers outlining the status of their orders.Follow-up on all materials needed to produce Customer’s orders to support Production.Control Customer projects from order origination to final approval and shipment per Customer specifications.Communicate Customer priorities to the Scheduling GroupWork with Quality Assurance Group to ensure products are being made to Customer specification.Direct Materials Group in dispositioning excess and obsolete materials.Report monthly on orders completed, non conformances, materials not on B.O.M. or S.O., QA issues, visitors, customer specialty data, accomplishments and initiatives.Report at weekly Project Summary Meeting on status of accounts.Develop and distribute Job Orders describing Customer projects for the rest of the organization.Conduct Conference Calls with Customers, summarize, and follow-upQualifications:2+ years of customer service experienceJob Type: Full-timePay: $60,000.00 – $70,000.00 per yearSchedule:Monday to FridaySupplemental Pay:Bonus payWork Location: One location
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