Customer Service Representative Job Vacancy in NICE Home Services LLC Lorton, VA 22079 – Latest Jobs in Lorton, VA 22079
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Company Name : NICE Home Services LLC
Location : Lorton, VA 22079
Position : Customer Service Representative
Job Description : You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Northern VA. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home.How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.What We DoWe are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systemsThe Big Task…You will promote customer satisfaction by converting incoming customer calls into booked service appointments.Key Sub TasksYou will need to learn the call script in order to sound professional and authentic when speaking with our customers.Participate in training so that you grow and develop as a professional.Maintain and update our customer database with complete and accurate information.Maintain communication with dispatch and your manager.Convert incoming customer calls into booked service appointments.Deliver call scripts with an authentic cadence; be clear, compelling, and personable.Respond to customer requests, resolve issues and promote the brand.Be professional and establish customer rapport, encouraging repeat business.Participate in training to boost booked calls and practice outbound calling.Adhere to the company’s plan for resolving customer complaints quickly and favorably.Desired Skills and ExperienceIf you can achieve the above and you find it fun and challenging – you have just the right amount of skill and experience.What We OfferMedical Insurance — we pay 50% for your insurance premiums for health, dental, vision, life insurance, short-term and long-term disability.New technology & access to integrated software.State of the art tools, parts, and supplies.401k Plan with a company match.Paid HolidaysPaid vacationscompany contestsEmployee appreciation rewards program! Earn points for doing your job!A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Nice.Apply Today!Job Type: Full-timePay: $18.00 – $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offPaid trainingVision insuranceSchedule:Monday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Lorton, VA 22079: Reliably commute or planning to relocate before starting work (Required)Work Location: One location
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