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Company Name : IGS Energy
Location : Ohio
Position : Customer Solution Specialist (Open to Remote)
Job Description : Customer Solution Specialist (Open to Remote)
Job Summary:
As a Customer Solutions Specialist in the Solutions Center, you are the IGS brand champion to our customers, by educating on our products, building customer connections, and providing exceptional customer experience with each interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and every third Saturday 9:00am to 3:00pm.
Primary Responsibilities:
Deliver exceptional customer experiences through a natural conversation style.
Must be able to educate on all IGS products and services that result in customer sales and retention.
Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.
Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals.
Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.
Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers.
Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision.
Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures.
Complete additional duties and responsibilities as assigned.
Required Skills:
Possess strong interpersonal, verbal, and written communication skills and be results oriented.
Excellent customer experience and conversational skills.
Possess ability to identify and overcome customer objections.
Ability to multitask effectively and adhere to a weekly set schedule.
Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.
Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
Minimum Education and Experience:
High school diploma or equivalent.
2 years’ experience in a customer facing environment preferred.
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PLEASE NOTE: We are currently offering in office, remote or hybrid work options. A minimum internet connection speed of 30mpbs is necessary for the virtual interview process and is required in order to begin the role from your home. **”
At this time, IGS Energy is hiring people in the following states:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington (State), West Virginia, Wisconsin, and Wyoming.
If your state is not listed, but you are imminently moving to a state where we are hiring, please apply. You will receive instructions once your application is submitted.
This post is listed Under Ohio jobs
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