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Company Name : Kelly
Location : Sarasota, FL 34235
Position : Customer Success
Job Description : Client Success Account Specialist needed in Sarasota, FL – This is a direct hire opportunity for those that possess a 2-15 license or are willing to obtain one within 90 days of employment
Salary: $40 – $45/K
Hours: Monday – Friday from 8 a.m. – 5 p.m.
Job description
Account specialist
This is not a sales position. You will resolve client questions and offer solutions to ensure client satisfaction. You are often the first and last person a client interacts with, so you will need to efficiently and accurately resolve their needs and concerns. The account manager is a liaison between the clients and our company, so you must have a sound knowledge of the company and understand how to build strong relationships. Must be a team player and step up, help others, and be a problem solver. Cross-training and knowledge of all positions will be necessary. You must have a proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
Responsibilities:
Investigate and resolve client inquiries with the ability to transition and handle emergent priorities
Weekly reporting to clients and immediate notification if necessary
Document outcomes and steps taken
Update client files and database with accuracy. Ability to handle heavy seasonal database enrollments
Consult with clients by telephone or email to provide information, answer questions and handle inquiries
Provide personal prompt and efficient customer service via telephone and or email
Qualifications:
College degree preferred, and previous insurance experience is a plus
Minimum of one-year client relation experience
Excellent writing and grammar skills
Minimum of Intermediate knowledge of Microsoft Office Products especially Microsoft Excel and Microsoft Access
Must be able to transition from one task to another quickly and handle urgent issues promptly
Detail-oriented
Self-starter and able to think on your feet
Outgoing personality and positive demeanor
Able to handle the seasonal high-volume workload and prioritize to work efficiently
Key competencies:
2-15 license or work to obtain within 90 days
Confidentiality
Listening, understanding, and responding with the ability to adapt to changing circumstances
Ability to effectively handle a high deadline-driven environment and multiple responsibilities simultaneously while checking all completed work for accuracy
Please apply and feel free to email your resume directly to me. It would be most helpful if you could share why you are interested in this role and why you feel you are the perfect fit. You can email me at: wendy.dees@kellyservices.com
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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