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Company Name : Tradeplus
Location : Nungambakkam, Chennai, Tamil Nadu
Position : Customer Support Executive- Voice Process
Job Description : From 0 to 5 year(s) of experience
₹ 1,50,000 – 2,75,000 P.A.
Chennai ( Nungambakkam)
Job Description
About Tradeplus – Online Brand of Navia Markets Ltd.
Navia Markets is a discount broker based out of Chennai having 25 years of experience in the Stock Broking Industry. Tradeplus ( https://www.tradeplusonline.com ) is the Online Discount Broking brand of Navia Markets Ltd. Our Business is built on Technology, Transparency, and Trust. It is fast expanding its footprints across PAN India. We enrich the employees to work efficiently and smartly. The company has received the NSDL Star Performance Award for the years 2013, 2015, 2016, 2017 & 2018.
Navia’s business is powered by technology and business practices that are comparable to the best in the industry. It offers a discounted flat rate brokerage model along with state-of-the-art investment/trading platforms across Exchanges for trading in Equities, Derivatives, Mutual funds, ETFs, Bonds, IPOs, Margin Trade Funding, etc.
Roles and Responsibilities
To attend all the client calls and resolve client queries
Identify and assess customer needs to achieve satisfaction.
Determining the cause of the problem and explaining the best solution to solve the problem.
Serve customers by providing product and service information.
Provide accurate, valid, and complete information by using the right methods/tools within the time limits.
To place error-free and timely orders for the clients who come online
To give trade confirmation while placing orders
To attend to all client calls without leaving any missed calls and
To attend to and resolve the basic client queries.
EOD trade confirmation also needs to be given.
Desired Candidate Profile:
Good Verbal Communication skills in Hindi & English.
Should have a hunger to learn
Should be a team player
To be a self-motivated person
To be Creative and think out of box mindset
Good communication skills (written and verbal)
Planning & Organizing
Strong proofreading and editing skills and very high attention to details
A very high sense of ownership and integrity
Mandatory: Hindi speaking.
Knowledge of the stock market will add an advantage.
Freshers can apply
Contact :Saranya S +91-XXXXXXXXXX, Email: career@tradeplusonline.com / saranya@naviamarkets.com
Interested candidates can WhatsApp their resume: +91-XXXXXXXXXX
Industry: Stock Broking / Trading
Salary: UG Fresher 1.8LPA, PG Fresher 2.3LPA, Experienced As per the industry standards
Timing: 9 AM to 6 PM
Days of work: Monday to Friday (1st, 4th& 5th Saturday)
Key Skills
BPOCustomer ServiceMutual Fundshindi voiceinboundSolving QueriesCallingVoice ProcessHNI Client HandlingClient ManagementTelecomNISMCustomer SupportDematRelationship ManagementTradingdealerStock MarketCustomer Handling
Education
UG:Any Graduate
Company Profile
Navia Markets Ltd.
Tradeplus – Online Brand of Navia Markets Ltd.
Navia Markets Limited is a financial services company established in the year 1983. It is widely known by its online brand Tradeplus and one of the fastest growing discount broker in India. Transparency, Technology and Timely service are our guiding principles. We understand that people do business with people they trust and understand. We build trust among the customers by empowering our employees. We enrich the employees to work efficiently and smartly. Our company has received NSDL Star Performance Award for the years 2013, 2015, 2016, 2017 & 2018.
Company Info
View Contact Details
+
Salary:
1,50,000 – 2,75,000 P.A.
Industry:
Banking
Functional Area:
Customer Success, Service & Operations
Role Category:
Customer Success
Role:
Customer Success Associate
Employment Type:
Full Time, Permanent
This post is listed Under Chennai jobs
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