Employee Service Representative Job Vacancy in ProService Hawaii Hawaii – Latest Jobs in Hawaii
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Company Name : ProService Hawaii
Location : Hawaii
Position : Employee Service Representative
Job Description : At ProService Hawaii, we empower local businesses to succeed by offering a bundled solution to help employers hire, retain and manage their employees. As Hawaii’s leader in HR outsourcing and administration for over 25 years, our clients get access to a full service solution for their HR needs, at an affordable cost. For more information about our purpose and solution, visit Proservice.com.
Becoming an employee of ProService means that becoming part of our #PROhana. As one of Hawaii’s Best Places to work for 15 straight years, we strive to grow high performing people backed by our Employee Promises of freedom to grow, a #PROhana of amazing people, and opportunities to make your mark and affect change. To learn more about our culture, visit Proservice.com/career
Role Overview
The Employee Service Representative provides customer service and technical support to inbound callers. This role will represent the ProService Hawaii brand, ensuring service expectations provide positive and professional interactions; while, demonstrating technical and subject matter expertise. This role will be directly responsible for providing support to our HR Service Teams by answering work-site employee questions, addressing and escalating customer concerns with our services, and providing technical support with our self service products.
Responsibilities:
Manage a high volume of inbound calls, providing a single call resolution by demonstrating active listening and resourcefulness to provide support to the following inquiries:
Employee changes/updates, verifications of employment, new hire inquiries, changes to tax with-holdings.
Assistance with benefit plan provisions, enrollment eligibility and inquiries.
Direct deposit changes, payroll inquiries, pay stub reprints.
Providing assistance and trouble shooting with employee self service login; obtaining access to employee records and information related to HR, Benefits and Payroll records.
Appropriately escalates to various internal departments, teams, and individuals, as appropriate. Ensure all escalations are thorough and done in a timely manner.
Requirements & Qualifications:
Experience:
4+ years of customer service experience in a client facing role is required.
Previous call center or HR experience is preferred.
Verbal & Written Communication. Effective public speaking skills with the ability to write with articulation and precision.
Intelligence. Demonstrate ability to acquire understanding and absorb new information rapidly. Able to think quick on your feet.
Creativity. Find new ways to innovate processes and procedures to drive both internal and external client satisfaction and efficiency.
Stress Management. Work well under pressure. Ability to juggle multiple priorities with competing deadlines.
Team Player. Ability to build cross functional relationships across departments. Always willing to lend a helping hand.
First Impression. Professional in demeanor. Create favorable first impressions through appropriate body language, eye contact, posture, voice qualities, and attire.
Inspiring Fellowship. Through any combination of competencies, inspires people to follow the lead. Minimizes intimidation and threat. Takes charge. Motivates individuals.
Organizational Agility. Knowledgeable about how the organization works. Understands the origin and reasoning behind key policies, practices, parctives, and procedures
Benefits & Perks
Paid Parental Leave
Student Loan Repayment Assistance
401k Company Match
Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time.
Company contribution towards individual healthcare plans (medical, drug, vision, and dental)
Flexible Spending, Life, and Accident insurance programs
ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact talent@proservice.com or you may call us at 808-394-8878.
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