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Company Name : Harrisburg University
Location : Harrisburg, PA 17101
Position : Enrollment and Student Records Coordinator
Job Description : The Enrollment and Student Records Coordinator is primarily responsible for providing enrollment services on registration processes, scheduling conflicts, degree requirements, and Harrisburg University’s academic policies and procedures. Serves as the first point of contact for students, faculty, and staff. This position must possess knowledge of all day-to-day operations of Records and Registration and other functional units of the university. This position requires attention to detail, discretion, strong people skills, and a familiarity with educational systems, procedures, and cycles. The Enrollment and Student Records Coordinator manages the student support portal and must possess knowledge of all academic processes and program requirements. This position also processes transcript requests, conducts new student orientation, and prepares orientation material for the online orientation platform. This position is a hybrid position, 3 days on campus and 2 days telecommuting.
ESSENTIAL RESPONSIBILITIES (Duties may vary and other duties may be assigned.)
Maintains detailed knowledge of the university’s academic policies, curriculum, and general university requirements and works closely with the registrar, program leads, faculty, and other staff members of Records and Registration and Harrisburg University.
Provides enrollment services for students and works collaboratively with other units to support orientation, registration, tuition payments, international student visas, and related activities.
Advises students, staff and faculty on academic registration, scheduling conflicts, degree requirements, and related activities.
Manages student information and resolves issues with student records.
Creates and maintains the standard operating procedures for processes, enrollment, and database updating.
Manages the student support ticketing system, including identifying and recommending solutions.
Responds to incoming calls and walk-ins.
Responsible for managing timely responses to all inquiries concerning transcript requests, form requests, and registration/scheduling questions.
Completes all transcript requests for students and the International Student Office
Prepares orientation material for online orientation.
Presents on behalf of Records and Registration at New Student Graduate Orientation.
Ensures compliance with college, Federal, and State regulations and policies.
REQUIRED SKILLS/ABILITIES
General understanding of federal, state, and local regulations as they apply to student records (i.e., FERPA, HIPAA, PDE, etc.) as well as best practices related to academic policies and procedures.
Strong work ethic and high level of energy, flexibility, initiative, and creativity.
Organizational, analytical, and critical thinking skills and the ability to manage multiple projects concurrently with frequent interruptions.
Excellent interpersonal and communication skills with a demonstrated ability to develop effective working relationships within a fast-paced, multicultural environment.
Proficiency in Windows and Microsoft Office computer systems, knowledge of computer databases and receptive to the use of new technology; knowledge of the Jenzabar EX student information system is a plus.
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree or equivalent and relevant work experience
One to two years of experience in a higher education setting
ABOUT HARRISBURG UNIVERSITY
Harrisburg University offers an applied science and technology education for students who want a degree and a dedicated pathway to a career. Its focus is to educate career-minded individuals in the areas of science, technology, engineering and math (STEM careers), giving them the tools to succeed, while helping to shape their communities, locally and beyond. Our goal is to help stimulate economic growth in our region by establishing a STEM educated workforce — a necessary resource in today’s economy.
MISSION
Harrisburg University of Science and Technology is an independent educational institution offering innovative academic and research programs in science and technology that respond to local and global needs. The institution fosters a diverse community of learners, provides access and support to students who want to pursue a career in science and technology, and supports business creation and economic development.
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