Front Desk Agent Job Vacancy in The University Club New York, NY 10019 – Latest Jobs in New York, NY 10019
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Company Name : The University Club
Location : New York, NY 10019
Position : Front Desk Agent
Job Description : Job descriptionThe University Club is a prestigious private club in NYC with an impeccable reputation of culinary excellence and service. We are looking for a Front Desk Agent to join our Room Division team.Position SummaryRespond to, and book/confirm guest rooms reservations. Check in and check out members/guest to the club, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the club’s rooms division to ensure memorable service to our members and guest.Job ResponsibilitiesGreet, register, and assign rooms to members/guests to the clubVerify members’ credit, and establish how the member/guest will pay for the accommodation.Keep records of room availability and members’ accounts using computerized property management systems (Jonus)Issue room keys and convey instructions to bellmen.Review accounts and charges with member/guest during the check out process.Contact housekeeping or maintenance staff when member/ guests report problems.Respond to guest rooms reservations and inquiries, book and confirm reservations, via phone call and emails. Answer inquiries pertaining to club services, registration of member/guests, and shopping, dining, entertainment, and travel directions.Record member/guest comments or complaints, referring matters to managers as necessary.Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Answer all incoming phones in three or less rings.Position RequirementsBe hospitality minded with welcoming personality.Previous hotel, private club experience is preferred.Clear and confident phone voiceFollow up skills and attention to detail are a must.Experience in Jonas is preferred, not requiredStrong in computer skills – and the ability to learn new computer programBe available to work evenings, weekends and holidays (4pm – 12am shift)Strong communication skills; written and spoken (English)Benefits: Major medical, Dental and VisionsPaid Vacation, Personal and Sick days401KPensionComplimentary employee cafeteriaUnion positionPlease email your resume for consideration.The University Club is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran statusJob Type: Full-timePay: $20.00 – $21.00 per hourJob Type: Full-timePay: $20.00 – $21.00 per hourExperience:Customer service: 1 year (Required)Work Location: One location
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