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Company Name : Bethesda House of Schenectady
Location : Schenectady, NY 12307
Position : Front Desk/Security ( Full-Time and Part- Time Positions Available )
Job Description : _Front Desk/Security 11/1/2021_BETHESDA HOUSE OF SCHENECTADY, INCPosition Title: Front Desk /SecurityResponsible to: Director of Residential ServicesStatus: Full-time and Part-time, HourlyHours: Various shifts to ensure 24-hour coverageWeekends: Weekdays: First Shift: 8am – 4pm 8am – 4:30 pmSecond Shift: 4pm – 12pm 4:00 pm – 12:00 amThird Shift: 12am – 8am 12am – 8amFunction: Under the direction of the Director of Residential Services, the Front Desk /Security staff will beresponsible to answer the switchboard, greet the public and program participants and will beresponsible for maintaining a safe and welcoming environment. The position is responsible toenter client data into the appropriate HMIS database program when assigned by supervisor.*Duties/Responsibilities: (Will vary depending on shift)*Greet and direct all who enter the building.Complete COVID-19 Screening ProtocolAnswer incoming phone calls and follow procedures for directing calls to the appropriatestaff member.Connect persons to the appropriate staff member for assistance using establishedprotocol.Follow procedures related to incoming guests (for example, signing in for programs,following procedures for directing guests to the appropriate staff member, etc.)Monitor all security cameras as well as all visitors, residents and guests who enter andexit the building. Follow protocol for use of electronic (door buzzer) access.Be aware of all movement in and out of the building. Monitor behaviors and possessionsgoing up to apartments and into the Hospitality Center.Enact safety plan or Emergency Plan when appropriate.Complete Hourly Rounds to confirm the building is secure and there are not issues orconcerns.Complete hourly check in with Supervisors VM report any no-emergent matters to beaddressedFollow On-Call protocol.Follow procedures for the Apartment Program related to curfew, visitors, etc.Follow all after-hours emergency or notification protocol.Keep records as required for the Log Book with appropriate information written clearlyand in detail.Facilitate communication between staff, visitors, and guests, using the phone, pagingsystem, etc. when necessary.Enter client daily data for the day programs into the appropriate HMIS database whenassignedContact Business Office for all business-related activities, for example, special deliveries,_Front Desk/Security 11/1/2021_employment applications and resumes, etc.Attend morning and afternoon gatherings to collect schedule information for staffavailability.Assist with the setup and break down of the overnight shelter and Code Blue equipmentAdhere to the agency’s policies and procedures and the personnel manual.Maintain appropriate boundaries and keep confidential information regarding employees,volunteers, residents and guests.Saturday and Sunday 8 a.m. to 4 p.m. staff member will:o Monitor the medically fragile shelter guests and distribute the brown bag lunchOther duties as assigned.*Qualifications:*High School Diploma or equivalent. Associate’s Degree preferred.Two to five years’ experience in security and/or customer service.Strong communications skills.Computer literacyKnowledge of agencies, programs, and services in the community.Ability to recognize and respond in an emergency.Experience working with diverse and challenging consumersAbility to interact effectively with the public, volunteers, staff, and program participants.Ability to work both independently and as a team memberAbility to read, understand and follow special instructions or requests from supervisor orothers in authority.*Essential Functions:*Ability to work assigned shift on a regular basis.Ability to work hours above normally scheduled work hours in an emergency to coverfront desk duties.Ability to operate the agency phone system in a clear and professional mannerAbility to take directionAbility to take initiative and work independently.Ability to effectively handle conflict and/or confrontation in order to reach a resolutionsatisfactory to all parties.Ability to effectively communicate (both orally and in written form) with peers andsuperiors.Ability to represent the agency in a positive, professional and patient manner to all partieswith which she/he comes into contact.Ability to work with computers including the ability to work with automated output andthe ability to enter data in automated systems._Front Desk/Security 11/1/2021_Seasonal Duties:Summer: At 6 a.m. and 6 p.m. – depending upon schedule – water all plants and flowers aroundthe building. Property Manager to review this processWinter: Keep all entry points doors are to be clear of snow and/or ice. Shovel and Ice Melt willbe provided Property Manager to Review this processLocation: Bethesda House834 State StreetSchenectady,NY 12307518-374-7873, Schenectady, NY 12307Job Types: Full-time, Part-time
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