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Company Name : Redshift Sports
Location : Philadelphia, PA 19148
Position : Fulfillment Coordinator
Job Description : Redshift Sports is looking for an organized, detail-oriented, computer-savvy person to lead our shipping and fulfillment activities, as well as to handle fulfillment-related customer-service inquiries.We are a small but growing company focused on building high-end bicycle products in the great city of Philadelphia. This is a full-time position based in our amazing light-filled space in the historic Bok building in South Philadelphia.As the fulfillment lead, you will primarily be responsible for:Order fulfillment – picking/packing/shipping customer orders both domestically and internationally, sending orders to 3rd party fulfillment services (such as Amazon FBA).Wholesale fulfillment – picking/packing/shipping wholesale and distributor orders. Estimating shipping costs for wholesale orders.Maintaining Amazon FBA inventory – forecasting inventory quantities and arranging re-stocking shipments to Amazon FBA both domestically and internationally. This will progress into re-calculating stock targets and strategizing stock distribution across our international Amazon channels.Responding via email to customer service inquiries related to shipments. For example, lost/missing packages, incorrect shipments received, processing return shipping labels.Because we’re a small company, there are also opportunities to expand your responsibilities into other aspects of the business.Qualifications:Detail oriented – you’re exceptionally organized and able to keep track of details on multiple tasks simultaneously.You have experience following procedures closely, as well as creating procedures to optimize workflows.Experience using online fulfillment platforms such as Shipstation.Know your way around an Excel spreadsheet.Can communicate clearly both in person to the team and in writing to customers. Previous customer-service experience is a plus, but not absolutely required.Dependable, with strong work ethic.Able to lift 40 pounds.Ability to stay focused and neat in a fast-paced environment.Able to pass a general background check and a drug test.This role is ideal for someone who:Has prior fulfillment and/or order management experience.Is detail-oriented and organized.Is comfortable working with computers and using web-based applications.Has a positive and helpful attitude – willing to learn, listen, take direction, and provide feedback. We are highly motivated people, and we’re looking for someone with a similar mindset.Is driven and always aims to improve performance and meet goals.Is flexible and has strong initiative.Strives to grow and take on more responsibility.Details and Compensation:We are looking for a full-time employee to work 9-5, Monday thru Friday (40 hours per week)Health Insurance Stipend401k with company contributionDiscretionary bonuses15 days of paid vacation, 5 paid fixed holidays, and 4 sick days per yearJob Type: Full-timePay: $41,000.00 – $58,000.00 per yearBenefits:401(k)Employee discountHealth insurancePaid time offSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:All employees are required to be vaccinatedEducation:High school or equivalent (Preferred)Experience:fulfillment: 1 year (Preferred)Work Location: One location
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