Help Desk Job Vacancy in Popa Federal Credit Union Cerritos, CA 90703 – Latest Jobs in Cerritos, CA 90703
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Company Name : Popa Federal Credit Union
Location : Cerritos, CA 90703
Position : Help Desk
Job Description : Help Desk CoordinatorStatus: Non-ExemptLocation: CerritosReports To: IS ManagerJob Summary:Provides first line and single point of contact technical support to employees on a variety of issues over the phone, email, or on-site. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, peripherals, telephone and network connectivity.Essential Job Functions:Provides general problem determination and resolution as well as end-user support on all host application and operating systems.Performs configuring and testing of new/revised systems, modules, and applications off all software and hardware components to ensure problems are defined and resolved before implementation.Responds to end user problems on PCs to include software applications, system integration, or individual hardware problem.Troubleshoot, debug, and resolve the problem.Provide individual support to end-user via phone, in person, and/or online to answer questions or resolve problems.Maintain complete and accurate documentation and support services/warrantiesServes as “on-call” personal to troubleshoot problems that may arise due to systems or server failure.May be responsible for repaid of copiers, printers, PCs or laptopsMust be able to lift/carry a minimum of 30 pounds.All other duties as assigned or requested by IS Manager.Qualifications:To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Knowledge, Skills and Abilities:Bachelor’s degree (BA/BS) or equivalent experience in Computer Science.At least 2 years of similar or related experience.Previous experience in Credit Union industry and Symitar core system is highly preferable.Must be bondable.Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering(AML) Laws and Regulations, as they pertain to federal guidelines and internal policies and procedures.Essential Physical Demands on the Job:The physical demands described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. LIFTING …………………………………Lift up to 30 pounds.2. CLIMBING/BALANCE………………Steps or stair climbing, balancing required.3. STOOPING/BENDING OVER…..Occasional is unavoidable.4. STANDING/SITTING………………Choice of standing, leaning or sitting while working.5. REACHING……………………………..Occasional overhead as well as horizontal.6. HEARING ………………………………Hearing required to service members.7. SPEAKING………………………………Cultural/regional accents acceptable.8. VISION ……………………………………Corrected vision 20/20.9. COLOR VISION ……………………….No particular color vision requirement.Essential Environmental Demands on the Job:The environmental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. INSIDE/OUTSIDE…………………….Inside environment only.2. COLD/HEAT …………………………….General air conditioned environment.3. WET/DRY ………………………………..Not unusual moist/dry environment.4. NOISE/VIBRATIONS ………………..Light background noise.5. HAZARDS ……………………………….Non-hazardous environment.6. FUMES/DUST/ODORS ……………..Normally controlled environment.Revised on 10/01/2021 AR Date: Initials:Job Type: Full-timePay: $21.00 – $27.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftApplication Question(s):This is a onsite position. Are you able to work onsite at the location?Education:Associate (Preferred)Experience:Help desk: 2 years (Preferred)Work Location: One location
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