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Company Name : Warren County Ohio
Location : Lebanon, OH 45036
Position : Investigator
Job Description : POSITION DESCRIPTION
WARREN COUNTY CHILD SUPPORT ENFORCEMENT AGENCY
JOB CLASSIFICATION TITLE: CHILD SUPPORT INVESTIGATOR
FLSA STATUS Non Exempt EMPLOYMENT STATUS Full-time
PROBATION 365 Days REPORTS TO: Supervisor
CIVIL SERVICE STATUS Classified DIVISION: Specialized Enforcement
DISTINGUISHING JOB CHARACTERISTICS
Child Support Investigators, under general supervision, perform a wide variety of child support
duties; maintains a caseload; investigates and analyzes child support cases, initiates appropriate
actions to establish and enforce child and medical support court orders. Updates, reviews and
monitors case records using the statewide Support Enforcement Tracking System (S.E.T.S).
Investigates and analyzes case information to determine the appropriate enforcement action to
enforce and collect child support. Reviews and prepares case records to ensure the validity of
information to present for testimony for judicial hearings related to child support enforcement
and collection. Interviews, investigates and responds to inquiries from custodial and non-
custodial parents, courts, attorneys and employers in order to resolve problems related to child
support. Initiates a variety of documents for administrative actions and/or court hearings, such as
legal court documents, wage withholding, interstate transmittals, contempt petitions, subpoenas,
and bench warrants to collect past-due child support payments.
Investigator responsibilities may include one or more of the following specialty areas: Customer
Service Representative, Intake Investigator, Paternity & Establishment Investigator,
Modification & Review Investigator, Default Investigator, Location Investigator, and
Intergovernmental Investigator. Please see individual descriptions of Investigator descriptions
included in this position description
More Consideration will be given to applicants that are fluent in both reading and speaking Spanish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each
essential duty listed below. Reasonable accommodations will be made for disabled persons,
covered by the Americans with Disabilities Act, in accordance with the requirements of that
Act.
1. Case processing/management – prioritizes and works caseload workflow within time
constraints in accordance with Federal, State, and Administrative law, policy and
established procedures.
2. Utilizes S.E.T.S. to access and input case data and updates all pertinent information by
updating the appropriate screens ensuring information is accurate, complete, and up to
date; enters case notes of actions taken and/or information received;
3. Information Collection – Interviews custodial and non-custodial parents/caretakers to
obtain statements, documents, and other facts to determine what services are needed or
what action needs to be taken;
4. Utilizes a variety of databases to obtain information regarding current address, income,
and/or other resources that may aid in enforcing court ordered child support;
5. Researches and reviews case information to process applications, referrals, defaults,
complaints, etc., using all automated and manual resources available;
6. Calculations – Uses Federal, State, and Administrative formulas to determine the
appropriate amount of child support to be paid using the mandated State of Ohio Child
Support Guidelines; performs case audits to compute arrears owed by non-custodial
parents;
7. Legal document and form completion – utilizes boilerplate forms, compiles, and
organizes supporting documentation; initiates legal enforcement action through the
preparation and processing of a variety of documents such as adding or deleting arrears
payments, contempt actions, wage withholdings, health insurance, property liens, mistake
of fact hearings; processes court orders/entries, affidavits, and petitions; updates S.E.T.S.
with findings and court ordered changes;
8. Client contact and/or customer service – Responds to inquiries from case participants in
person, over the phone or through correspondence by interpreting and explaining rules,
regulations, and explains their rights and responsibilities, the responsibilities of the
CSEA, and provides written notice of same as required by ODJFS;
9. Reports and statistical information – completes reports and initiates the appropriate action
needed to complete findings within required timeframes;
10. Works in conjunction with Ohio Department of Job and Family Services when CSEA
cases have a record of public assistance;
11. Schedules/reschedules clients for appointments;
12. Attends meetings, training, seminars, and conferences to stay current with all child
support laws, policies, and processes.
13. Complies with confidentiality and Federal Tax Information laws and regulations;
14. Demonstrates regular and predictable attendance;
15. Performs other duties as assigned;
PERFORMANCE EXPECTATIONS
Start each day with a positive attitude.
A regular and predictable attendance is needed and expected to manage workload.
Patience for callers. Treat all callers with respect and professionalism.
Learn how to locate and use the online resources and tools provided by the State and/or
agency.
Learn to navigate through SETS (Support Enforcement Tracking System), EDMS and
ONBASE, within first 6 months.
Create a self-help guide as you train.
Use the online CBT (computer based training) tool to learn the policies and procedures
regarding the services the agency provides.
Build a working relationship with the various departments and learn what role they play
in the life of a case.
WORKING CONDITIONS
The employee must negotiate, use, or work with or in the vicinity of: emergency plans for
evacuation purposes; fire plans for the prevention of fire hazards; primary work environment is
an office setting; contact with public who may be argumentative, unreasonable, upset, hostile,
and potentially violent.
EQUIPMENT OPERATED
Computer; printer; calculator; copier; fax machine; scanner; shredder; postage machine;
telephone; and other standard office equipment.
CONTACT WITH OTHERS
Non-custodial parents (payors); residential parents (payees); Attorneys, Magistrates, Judges,
other court personnel and the general public.
PHYSICAL DEMANDS
The following physical demands are typically exhibited by position incumbent performing this job’s essential duties and
responsibilities. The physical demands are not, and should not be construed to be job qualification standards, but are
illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may be need
to be made when an otherwise qualified person is unable to perform the jobs essential duties because of an ADA
disability.
Continuous upward and downward flexion of the neck; frequent sitting for extended periods of
time at a computer; employee talks and hears over the telephone; repetitive use of hands to
operate computers, printers, and copiers; walking, standing, bending, and twisting of the neck;
vision demands include frequent close detailed vision when operating the computer; the ability to
adjust focus for close work.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: federal, state, and local laws governing child support actions; effective
and assertive interviewing techniques; automated office and recordkeeping procedures;
English usage, grammar, and spelling; basic mathematical skills; legal enforcement
remedies; legal terminology and document processing; using a computer as a tool to
access and input data.
Ability to: read, interpret, and apply federal, state, and local laws governing child
support actions; read computer screens and make data comparisons rapidly and
accurately; research and extract factual information; elicit information from hostile and/or
uncooperative individuals; communicate with and explain technical information to people
from a wide range of educational, cultural, and financial backgrounds; quickly evaluate a
situation and adopt a course of action; perform basic math skills (adding, subtracting,
multiplying, dividing, percentages); organize and prioritize work assignments; maintain
large caseloads, follow written and oral instructions; exercise tact, diplomacy, and
flexibility; make independent decisions; remain calm in difficult situations; maintain
confidentiality of information; and operate a keyboard and personal computer for long
periods of time.
Skills in: operation of standard office and other job equipment; operation of job-related
software applications.
QUALIFICATIONS
An appropriate combination of education, training, course work and experience may
qualify an applicant to demonstrate required knowledge, skills, and abilities.
Experience in organizing and prioritizing work and in meeting deadlines; demonstrated ability to
work cooperatively with staff and supervisor and to work independently; professional office
etiquette, self-motivation; good judgment and attention to detail. Demonstrable ability to
perform the essentials functions of the position.
LICENSURE OR CERTIFICATION REQUIREMENTS
Valid Ohio Driver’s License
This job description in no manner states or implies that these are the only duties and responsibilities
to be performed by the employee filling this position, who will be required to follow instructions and
perform any duties required by the employee’s supervisor, Appointing Authority or designee.
My signature below signifies that I have reviewed the contents of my position description and
understand that I am expected to perform, to the best of my ability, the job duties and
requirements specified in this description. I further certify that I have reviewed the most current
copy of the Warren County Commissioners Personnel Policy Manual.
(Employee’s Signature) (Date
Intake Investigator
Receives and processes IV-D applications; receives and enters all demographic and court order
information from the courts and/or other referring agencies and departments into SETS (Support
Enforcement Tracking System); prepares and processes all documentation in file form or image
form; processes daily interface report from ODJFS; refers cases to appropriate department or unit
for verification and enforcement purposes.
Paternity & Establishment Investigator
Receives and processes all paternity and support establishment cases. Schedules interviews,
genetic testing, and administrative hearings for the purpose of establishing paternity and/or child
support. Interviews case participants and processes all documentation and information needed to
determine parentage and/or establish an order for child support by administrative process or
judicial process. Gathers pertinent information for legal discovery and prepares cases for court.
Follows up with judicial process to have administrative orders adopted by the courts. Files
appropriate forms with the Central Paternity Registry and/or vital statistics. Gathers income
information and documentation to calculate and set support in accordance with the Ohio
Guidelines.
Default Investigator
Completes in-house investigations utilizing SETS (Support Enforcement Tracking System) to
track and monitor the status of court ordered child support. Reviews and completes default lists,
follows up on default notices issued by taking the next action required to maintain compliance
with court ordered child support payments by initiating one or more of the following
enforcement techniques: income withholding orders for either earned or unearned income to
employers, financial institutions, retirement funds, prison earnings or from any earnings or asset
holding entity permitted by law; court order or administrative requirement for an obligor to seek
employment; administrative order for collection of arrearages by adding an additional amount to
pay towards the arrears; access restriction and withdraw directive to seize a bank account for the
payment of arrears; suspension of driving licenses and/or driving privileges. Refers cases for
administrative or judicial action to enforce an existing child support order. Corresponds with
obligors to ensure compliance with court ordered child support. Follows up on failed
enforcement actions.
Location Investigator
Utilizes SETS and other authorized data bases to locate absent parents and/or alleged fathers to
establish paternity, child support, and enforce existing court orders for child support. Sends and
receives address, employment, and asset verification forms issued both within the SETS system
and agency issued forms. Receives and processes all return mail to the agency; receives and
processes all name and address changes; receives, directs and/or responds to all written general
correspondence and requests for information from authorized and/or appropriate parties.
Receives and processes income withholdings regarding employment changes and/or income
holding entities.
Modification & Review Investigator
Receives and processes all requests for review and adjustment in accordance with the Ohio
Guidelines, Administrative Rules and the Ohio Revised Code. Gathers and verifies income
information and access to medical insurance from case participants and/or other income
generating sources. Follows and applies all rules pertaining to the timeframes permitted to
complete a review and adjustment. Ensures that all participants are informed of the process and
what the requirements are in order for a review and adjustment to be completed. Candidate must
have a thorough knowledge of child support calculation requirements and process of determining
annual income. Calculates support based on earnings and/or forms of income used for the
purpose of setting child support. Generates notices and recommendations utilizing the SETS
system to the appropriate case participants. Informs all parties of their rights and
responsibilities. Follows up with recommendations by filing an entry with the courts; receives
objections and sets an administrative hearing with the appropriate hearing officer and
participants in the hearing process.
Intergovernmental Liaison
Under general direction, receives and evaluates cases referred for intergovernmental services.
Worker determines if case meets criteria for intergovernmental intervention and processes case
according to the service(s) needed. Interviews case participants to obtain pertinent information
that enables the agency to proceed or follow up with the initiating/responding States or Country.
Initiates actions with the courts and corresponds with other State agencies to ensure that proper
action is being taken to provide paternity, support establishment, location, and enforcement of
court ordered child support.
Customer Service Representative
Under general supervision, responds to questions/concerns through telephone or personal contact
with the general public, case participants, and third parties. Contacts case participants and third
parties (i.e. employers) when necessary to verify or solicit information for enforcement purposes.
Accesses computer files for the purpose of obtaining pertinent information to answer questions
and general inquiries. Handles confidential information in accordance with the law and agency
policy. Enters comments into SETS (Support Enforcement Tracking System) detailing the
purpose of the call or visit to the agency. Resolves general questions and/or complaints. Refers
inquiries and/or issues to appropriate departments for further research, a provided service, or
enforcement of an existing court order. Communicates Agency’s purpose, services, procedures,
policies and rules to the public, case participants, and third parties. Performs other duties as
assigned.
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