IT Help Desk Technician Job Vacancy in Unicep Packaging, LLC Spokane, WA 99224 – Latest Jobs in Spokane, WA 99224

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Company Name : Unicep Packaging, LLC
Location : Spokane, WA 99224
Position : IT Help Desk Technician

Job Description : The Help Desk Technician is responsible for assisting in the management of all IT systems and activities. This includes the development and management of the company’s system infrastructure and communications technology to provide the most efficient support for current operations and future IT needs.We are searching for a candidate who is a great team player, provides good customer service, and likes to make processes/ systems better, faster, and less expensive.ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversees the daily performance of the IT systems.Ensures the reliability, efficiency, and confidentiality of the IT system.Manages the network infrastructure and connectivity, including wide area, local area, and remote access capabilities.Responsible for hardware maintenance, software support, network and remote backups, system upgrades and Internet support for the company.Utilizes enterprise resource planning (ERP) techniques for the coordination of multisite IT systems.Orders and sets up equipment for employee use, performing and ensuring proper installation of cables, operating systems, and appropriate software.Creates and maintains computer validation program, ensuring key deadlines are met.Develops training materials/procedures and trains users in the proper utilization of hardware and software applications.Troubleshoots systems problems with users to determine the root cause(s), and takes the necessary steps to resolve. Maintains records of daily communications, problems, and actions taken.Develops and maintains systems with provision for continuity of operations during any disaster recovery or other emergency situations.Works with all departments and outside computer support vendors to provide support to all users.Creates and manages IT budget, adhering to company fiscal plan.Identifies future requirements and evaluates and recommends software and hardware to maximize productivity. Works with management to establish requirements for new systems or modifications to current systems. Coordinates the installation of new systems and updates to current systems. Perform testing for all new or modified systems.Ensures compliance with GMP, FDA, OSHA, and all other regulatory requirements, in accordance with company policy.Provides high level of customer service with a sense of urgency.Regular attendance is an essential function of this position.Adheres to company safety requirements.Other duties as assigned.MINIMUM REQUIREMENTS: Bachelor’s degree in Computer Science or a related technical field or an equivalent combination of education and experience.Minimum two (2) years of IT experience.Working knowledge of networking systems including WAN and LAN.Working knowledge of Windows Operating Systems and personal computers.Knowledge of relational databases.Good analytical skills, coupled with excellent written and oral communication skills to explain technical information to system users.Ability to work independently with little direction.Ability to make sound decisions based on the needs of the business.Excellent project and program management skills.*PREFERRED DUTIES, RESPONSIBILITIES AND SKILLSExperience with MAS 90 preferred.Experience writing reports from a database.Create and run routine reporting from the database.Design, write and implement special reports from the database.Experience in a FDA regulated facility preferred.Knowledge of GMP regulations preferredAbility to travel for support of both Unicep facilities..PHYSICAL REQUIREMENTS: Frequently required to sit and walk.Frequently required to walk up and down stairs.Frequently required to talk and hear.Occasionally required to stand.Occasionally lift and/or move up to 20 pounds.Vision ability including close vision, distance vision, color vision and the ability to adjust focus.Reasonable accommodation may be made to enable those individuals who are disabled as defined by the Americans with Disabilities Act to perform the essential functions of this job.Job Type: Full-timePay: $19.00 – $24.00 per hourBenefits:401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayWork Location: One location

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