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Company Name : Baazi Games
Location : Delhi, Delhi
Position : Player Relations Trainer
Job Description : Working days – 24/7 environment with 6 days working / night shift (basis scope)
Key Responsibilities:
Train agents on product, process, and skill as and when there are NHT batches
Conduct On Board Induction & Orientation Training for all new employees
To design and roll out training calendar on monthly basis focusing on Skill-based Programs (70%) and Knowledge/Product based Programs (30%)
Responsible for content development and delivery of new training requirements as well as ongoing review of existing content for relevance to business or functional requirements
Be open to unlearning & learning.
To support the organization in its effort to be a Great Place to Work
Publish a regular training dashboard describing the progress & updates on training conducted and effectiveness of the training on a month on month basis.
Monitor contacts and find out areas of opportunity
Work closely with Ops and Quality team design action plans to plug areas of opportunity
Responsible for defined training conversion
Managing retention during training
Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
Demonstrating innovation in training by carrying floor requirements into classroom training.
Maintaining Data as per training processes
Drive C-Sat & E-sat initiatives to add value to the Process and customer
Must have excellent presentation and communication skills.
Should be able to drive key performance metrics related to training
Must have the ability to work under pressure & in an unstructured environment.
Excellent communications skills
Proficient with MS Office
Production hours to be given weekly also conducting daily audits for all verticals on a daily basis
Desired Skills –
Good in communication, analytical, presentation, and content delivery skills.
Good interpersonal skills
Good knowledge of basic company policies
Education:
Graduate in any discipline
This post is listed Under Delhi jobs
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