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Company Name : Mr. Cooper
Location : Longview, TX 75601
Position : Remote – Customer Service Associate I – $1,000 Sign-On – Longview, TX
Job Description : Remote – Customer Service Representative – Longview, TXFor REMOTE candidates in Longview, TX onlyMust reside within 60 miles of the city job is postedWho are we?We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, our goal is to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values.Why work for Mr. Cooper?Most of us are casually dressed… and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:Team member mortgage loan program and down payment assistance programStudent debt repayment programPaid time off and paid holidaysMarket-based health insurance for medical, dental and visionFlexible spending accounts for eligible childcare expensesCooper Climbers: an in-house program with built-in career advancement pathwaysIn a typical day you will: Answer 30-50 inbound calls a dayAssist customers with payments, due date changes, and other issuesRecommend Mr. Cooper services such as paperless statements and the Mr. Cooper appPromote Mr. Cooper products that benefit customersThink you’re qualified? Here’s what we’re looking for: High school diploma or GED1 or more years customer service experienceThe finer details: Hourly rate starts at $15.00 an hourEligible for monthly bonus and incentive rewards!5 weeks paid virtual training – equipment is providedFirst 90 days attendance required for training.We are open Monday-Friday 7am – 8pm and Saturdays 8am- 12pm.Overtime availableYou will report to the Customer Service ManagerMr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can be successful. Embracing and using diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We aim to weave the principles of diversity and inclusion throughout the fabric of how we work, how we work, and how we engage with our customers and the community.”Work RemotelyTemporarily due to COVID-19Job Type: Full-timePay: $15.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceWork from homeSchedule:8 hour shiftSupplemental Pay:Bonus paySigning bonusAbility to commute/relocate:Longview, TX 75601: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Required)Work Location: One location
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