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Company Name : Unlimited Technology, Inc.
Location : Chester Springs, PA 19425
Position : Service Coordinator (#329)
Job Description : Unlimited Technology Inc. (UTI) is a leading provider of Security solutions and services firm with expert Electrical Engineers, Software Engineers, IT Engineers, Technicians and Project Managers. With its comprehensive know-how and specific sector knowledge UTI offers solutions and services from a single source – from Professional services to systems integration to software development and management of IT infrastructures.We are a dynamic company with a work-hard, play-hard attitude that offers competitive compensation and benefits and opportunities to learn and work with ground-breaking technology and premier clients. Our team has a wide range of talent and experience and are recognized leaders in the physical and IT security, cyber, and managed services industries.Job DescriptionThe Customer Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.Duties and Responsibilities Interface with customers, Unlimited Technology, Inc technical staff and Unlimited Technology, Inc. Technical Support Center to handle service functions.Provide outstanding customer service to improve customer satisfaction and relationship.Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.Resolve billable and non-billable service ticketsGenerate and process invoices for billable service itemsCommunicate daily with technicians in regard to the ticket/ job Status and schedule.Attend Close out Meetings where appropriate.Open Purchase Orders for SubcontractorsSchedule Subcontractors for remote sites and follow thru until close out.Participation on the Safety CommitteeAssist in product purchasing and order fulfillment activities such as placing material orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.Monitor product order shipment to ensure on-time delivery to customers.Alert customers on shipping and schedule issues in advance.Maintain competent understanding of company’s products and their functions.Coordinate, analyze and improve customer service functions to meet company goalsAttend Close out Meetings where appropriate.Experiences & KnowledgeHigh School Diploma or Associates Degree in Finance and/or AccountingAt least 1-2 years experience in administrative supportProficient in the use of a computer, word and excel knowledge requiredExcellent negotiation and communication skills (verbal and written) and the ability to work well and interact with internal/external suppliers and customers.Strong work ethic and teamwork; “can do” attitude and desire to provide best service. Strong interpersonal and communicative skillsMust be a self starter and quick learnerSelf-organized, and able to work with minimum supervisionJob Type: Full-timePay: $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Fully VaccinatedMasks Where ApplicableEducation:High school or equivalent (Required)Experience:Administrative Support: 1 year (Required)Work Location: One location
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