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Company Name : Hawthorne Machinery Co.
Location : Kapolei, HI 96707
Position : Service Manager
Job Description : Overview:
POSITION SUMMARY:
Under the direction of the General Service Manager, this position exists to assure quality service repairs and processes by enforcing quality standards; supervising staff.
Responsibilities:
ESSENTIAL FUNCTIONS:
Identifies current and future customer support programs, provides assistance with equipment commissioning and ensures responsive service calls by establishing rapport with customers, management, technical personnel, technicians and other persons in a position to understand servicing.
Achieves financial objectives by preparing an annual service department budget; scheduling expenditures; analyzing variances; initiating corrective actions, providing information for profit meetings.
Maintains service staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Ensures production operations by determining work priorities, scheduling overhauls and repairs, maintenance, and installation of machines, tools, and equipment.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Protects employees and visitors by maintaining a safe a clean working environment.
Maintains technical knowledge by attending educational workshops; reviewing professional publications, establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Qualifications:
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
Must have a high school diploma or equivalent is required with five to seven years’ experience providing service advising services.
Associate’s Degree in a technical curriculum will be considered with a minimum of three years’ of experience in a similar role at a management level.
Must have good communication skills and proper business etiquette.
Ability to multitask and establish priorities.
Ability to maintain organization in a changing environment.
Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines
Must have good working knowledge of MS Office programs.
Must have a valid Hawaii Drivers’ License with a good driving record.
TESTING REQUIREMENTS:
Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.
PHYSICAL DEMANDS:
Walking and moving about on foot often up and down stairs.
Handling: Seizes, helps or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position, if required to perform various functions of the job.
Vision: Read paperwork, employment files and records on the computer.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
ENVIRONMENTAL:
Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in an office environment.
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
Hawthorne Cat® is an Equal Employment Opportunity/M/F/disability/protected veteran status.
Hawthorne Cat® Participates in E-Verify.
This post is listed Under Hawaii jobs
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