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Company Name : Best Friends Animal Society
Location : Kanab, UT 84741
Position : Specialist, Lifesaving & Care – Parrot Garden
Job Description : Best Friends recently received a 2022 Top Workplaces USA award from Energage. Visit the Best Friends Animal Society page on the Energage Top Workplaces award winners’ site here to learn more. Not only do we take pride in cultivating a welcoming and supportive community and culture for our employees, but we also offer competitive benefits that make it easy to see why we were granted such an awesome award! Take a look for yourself! We offer competitive pay, medical, dental, vision, basic and supplemental life insurance, short and long-term disability, dependent care reimbursement, pet sitting reimbursement when traveling for work, flexible spending account, health savings account, generous paid time off, paid holidays, auto insurance discount, and legal and identity theft coverage. For added wellbeing support, we offer Pawternity Leave for employees to have time to care for their personal pets, mental health support, and an employee assistance program. We also offer a generous 401k savings plan. Do you want to love where you work? Look no further and apply online today!
Location: Kanab, Utah
Hiring Range: $21.63/hr
Position Summary: Lifesaving & Care Specialists in Parrot Garden work within a team setting to oversee the health, wellbeing, and general care of birds. They have a unique role as the direct day-to-day connector between the animals in our care and our supporters. As such these specialists represent Best Friends through in-person work, conversations, demonstrations, tour presentations, and other activities.
Essential Duties/Responsibilities:
Outcomes & Ambassadorship
Support lifesaving objectives throughout the department, providing feedback and support for outcome plans, assisting with all aspects of the adoption process, regularly updating animal photos and bios, provide superior customer service to visitors, volunteers, and adopters.
Serve as a sanctuary ambassador, representing Best Friends’ work to visitors and volunteers, and speaking to the sanctuary’s special role in Best Friends’ no-kill goals.
Support a “volunteers-first” team giving every volunteer the opportunity to maximize their skills and value towards Best Friends’ lifesaving activities, and inspiring visitors to continue the work in their communities.
Provide for the safety and hands-on training of volunteers, both individuals and groups, including orienting them to the assigned area and tasks; answering questions as needed.
Greet and conduct tours, speak about specific animals, the work of Parrot Garden and the sanctuary, answer questions, and assist visitors with their needs.
Work alongside and support interns, workshop attendees, and other categories of visitors.
Care
Provide basic and routine care for animals per department guidelines including but not limited to feeding, watering, transporting to appointments, and maintaining quarantines.
Support animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required veterinary records.
Providing socialization, enrichment, and exercise for animals as outlined by leadership; identifying behavioral issues and sharing observations with team members and leaders; following behavior or other plans as developed for the department or specific cats.
Cleaning work areas and preserving the physical appearance of parrot buildings, aviaries, and grounds: scooping, raking, sweeping, shoveling, dusting, mopping, trash removal, scrubbing, weeding, etc., noting maintenance or repairs needed and reporting per protocol.
General
Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team.
Deliver superior customer service relating to all visitors, adopters, fosters, and transfer partners in a friendly, informative and professional manner.
Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments; including accurate and timely communications, work completion, data entry, and recordkeeping.
Other duties as assigned.
Skills and Experience:
Strong desire to work with birds. Previous experience is a plus.
Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process, experience interacting with the public (customer service) preferred.
Ability to professionally speak about Best Friends activities and positions on issues.
Ability to work with, carry, and handle birds, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression; and after a short training period, basic ability to identify and speak to medical needs, behavioral characteristics and individual requirements of different parrot species.
Resourceful, get-it-done attitude; ability to adapt to new work areas or processes; problem-solving, seeking answers independently and enthusiastically; the flexibility to persist until department goals are achieved.
Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.
Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear, and concise written and verbal communication skills; and strong listening skills.
Basic experience with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.
Physical Requirements:
Must be able to:
Routinely lift 65 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
Daily exposure to dogs, cats, and other animals of all sizes, temperaments, and medical status.
Valid driver’s license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.
Daily hours and days of the week may vary according to the needs of the department schedule; the position includes weekends, nights, and holiday work.
After applicants accept an offer of employment in writing, they will be asked to provide Covid-19 vaccination status information pursuant to any applicable policies in place at the time of hiring.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.
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