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Company Name : iMerchant Direct
Location : Orlando, FL 32822
Position : Technical Support / Customer Support Representative
Job Description : Technical Support / Customer Support RepresentativeiMerchant Direct is looking for technical & Customer Service Personnel for our booming Inc 500 company – iMerchant Direct is Headquartered in Orlando 5 Minutes from the airport. Our company has been in business for over 13 years with offices in both FL. & AZ. We are RANKED with INC Magazine & A+ BBB.As a a technical support representative with iMerchant Direct you will be the first line of contact for the technical side of credit card processing. Installing the card terminals, building terminals, troubleshooting issues with merchants, and handling all related customer service calls.We are looking for an individual with strong phone skills that can work independently as well as coordinate with a team to accomplish a task. Someone who has a strong desire to work in a fast paced challenging workplace with ample room for growth!Amazing family company with strong core values for all employees.We look forward to hearing from you!Duties Include: Communicate with merchants on their concerns, resolve related issues, and establish relationship to prevent further issuesAssist customers with credit card terminal, troubleshooting errors on terminal and other accessory devices, walk merchants through installation of equipment and how to process cards, and answering all questions in regards to their equipmentEfficiently log customer interactions into helpdesk system, update information in a timely manner as it happens to keep merchant information up to date, and update general inquiries and/or resolution upon completionMUST possess the following: Develop rapport with customersPersonable and ReliableGreat Phone skillsAttention to DetailGreat computer skillsGreat AttitudeReady to start working NowReliable TransportationExcel a plusBi-Lingual Spanish a plus.Job Type: Full-timePay: $600.00 – $700.00 per weekSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Work Location: One location
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