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Company Name : Examity
Location : Hyderabad, Telangana
Position : Test-taker Support Agent
Job Description : Examity is a world leader in online proctoring. Founded in 2013, we work with colleges, universities, employers, and assessment providers to protect online test integrity. Since 2013, the market for online proctoring has only increased – today, we maintain five global locations, support hundreds of clients, and proctor millions of exams a year.
Being one of the fastest-growing EdTech companies in the United States starts with having the best team. Our employees are the heartbeat and backbone of everything we do. Together, we’re able to build a better testing experience that meets candidates where they are. If you share our passion for providing the most innovative, versatile, and secure online proctoring in the industry, then we would love to talk to you.
The challenge:
Examity is at an exciting time developing a first in class customer service team. The support agent will be responsible for answering calls, chats and emails from test-takers and providing a real time resolution.
We are looking for an agent who likes to get their hands dirty, creates new processes, and wants to make an impact. This role will drive a great test-taker experience.
What you’ll do:
Achieve service levels- handle inbound calls, chats, and emails in a timely manner.
Troubleshoot common system and test-taker issues (Contact a supervisor for problems you are not able to solve).
Display active listening skill by understanding the problem and show empathy to test-takers.
Manage and maintain accurate profile and case information.
Follow open cases to closure- ensure all issues are resolved accurately and fast.
Exceed quality requirements.
Ensure test-takers are satisfied with the Examity proctoring service.
Follow work instructions and Examity policies.
What we’re looking for:
Minimum experience is 1-2 years in customer care support
Excellent listening skills.
Excellent verbal and written communication skills.
Adheres to work schedule.
Keeps a GREAT attitude.
Transportation:
Examity provides home pick and home drop cab facility for its employees residing within 15 Kms Radius from Kondapur or Nacharam.
Charge of Rs.800/- will be deducted if used office transportation.
Employees who would like to commute self a transportation allowance of Rs.6000/- will be provided based on terms and conditions.
Perks:
Examity offers a competitive salary and a comprehensive benefits package including health. Our office environment is open, collaborative, fast-paced and high energy.
You can’t spell Examity without “team.” Which is why we built our business around the most collaborative and passionate people in the industry. We’re always looking to grow our family, so if you’re interested in joining us, please don’t hesitate to reach out. We would love to hear from you! Examity is proud to be an equal opportunity employer. We thrive because of the diversity of our employees. At Examity, people of different backgrounds, experiences, abilities, and perspectives are always welcome. We foster an environment of mutual respect and do not tolerate any discrimination. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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