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Company Name : BCD Travel Corporate
Location : Hyderabad, Telangana
Position : Travel Associate
Job Description : Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience to support BCD Travel. Do you have a solid understanding of taxation and proven taxation experience? You might be exactly the new team member we are looking for.
Travel Associate
Hyderabad, India
The Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). The travel consultant is this primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product. This position demonstrates a strong understanding and applicability of all areas of responsibility. Works independently on requests. Provides assistance to team members as requested.
Your responsibilities:
Handle Incoming Requests
Consistently chooses the correct BCD Travel tools and systems to complete requests
Search and confirm travel reservations for the customer
Understands and accurately applies client travel policy and requirements to each interaction
Provide travel offers and general travel advice to travellers
Responds to requests accurately and completely
Understands and accurately applies travel supplier rules
Maintains current knowledge of the state of the various travel industries supported
Provides the customer with the required industry information, such as low fares, exchange costs and penalties
Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Supports BCD Travel and client driven initiatives
Problem Solving
Appropriately responds and resolves customers inquiries
Performs follow-up as needed and within the time frame promised to the customer
Seeks assistance from others for the resolution as appropriate
Accurately processes the complaint (BCD Travel systems and processes and procedures)
Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
Often uses statements to the customer to validate a clear understanding of the customer’s needs
Focuses on the resolution versus the cause of the problem
Provides feedback to management to avoid future customer issues when solicited
Quality
Consistently meets and sometimes exceeds individual and team goals
Effectively uses the telephone systems
Completes reservations with a few errors
Consistently follows BCD Travel call/email guidelines
Adheres to BCD Travel policies and procedures to maintain quality control
Provides the customer a full recap of the confirmed itinerary
Service Excellence
Responds to the customer promptly
Provides the customer his/her undivided attention
Listens and captures information from the customer
Responds appropriately
Asks questions targeted to encourage complete responses
Creates rapport with the customer
Matches the customer’s tone and pace
Keeps the interaction moving forward
Offers suggestions to the customer and anticipates needs
Is mindful of the client service level agreement in all transactions
Teamwork
Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate
Completes tasks as assigned
Willingly offers assistance to team members within and across teams
Communication
Uses positive language and word choices to avoid negative customer reactions
Matches the customer’s tone and pace
Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions
Uses correct grammar in interactions
Other:
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.
We’re looking for you if your profile matches the following:
Minimum of 3 years experience in the travel industry
Solid working knowledge of the travel industry, policies, procedures and processes
Knowledgeable of travel industry systems (i.e. GDS)
Strong verbal and written communication skills in designated languages
Proven ability to handle multiple priorities simultaneously
Ability to work flexible hours
Ability to work independently, exercising discretion and judgment
Demonstrated professional customer service skills
Proficiency in Microsoft Office applications
Demonstrated internet research skills for customer information
Degree in tourism-related field – IATA preferred
Strong problem solving and/or critical thinking skills
What we offer you:
This is an exciting job within an international work environment. You’ll be working with a great international team of colleagues. And, we offer you a competitive package, training, career development, flexible hours and a dynamic work environment.
You’ll be joining a company that cares about its people – BCD is the first global travel management company to be awarded Investors In People (IIP). We recognise the importance of having a diverse employee base which reflect the geographies, customers and communities within which we serve. We celebrate our different backgrounds, varied experiences and unique points of view.
Your work location:
Hyderabad, India
How to apply:
Is this your next career move? Don’t wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.
Get to know us
BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with more than 13,500 creative, committed and experienced people. And it’s how we maintain an industry leading client-retention rate of 95%, with 2017 sales of US$25.7billion. For more information, visit www.bcdtravel.com.
This position is not open to third-party recruiting agencies.
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