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Full Details :
Company Name : PFSweb
Location : Dallas, TX 75270
Position : Work From Home Call Center Agent!
Job Description : PFS Company Statement:
PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.
Company Vision:
We will provide a Full Commerce Solution
We will be World-Class at Every Service we offer
We will engage with our clients as a Strategic Partner
Customer Contact Center Support Representative
PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues.
Remote Training And Production
Responsibilities:
Respond to inbound calls for order placement
Up sell and cross sell additional items
Answer inquiries while maintaining and updating the customer database
Maintain a sense of urgency in responding to the customer needs
Be creative and go above and beyond when assisting our customers
Accurate and efficient order entry and maintenance of customer files
Ask probing questions and overcome objections
Qualifications:
High School Diploma or equivalent
6 months Customer Service experience (in person or over the phone)
Pleasant and professional telephone etiquette
Ability to adapt to the fast paced internet environment
Problem solving skills
Excellent judgment and decision making skills
Strong verbal and written communications skills
Demonstrated customer service skills
PC literate and basic typing skills (at least 25 wpm)
Regular and punctual attendance is a must
Preferred Personal Characteristics
Strong work ethic
Dependable
Ability to consistently following through
Positive attitude
Self-motivated and ability to work effectively without constant supervision
Team-oriented and ability to work collaboratively
Effective communication and verbal skills
Flexible and adaptable
Working Conditions, Mental and Physical Demands
Must be able and understand verbal instructions
Must be able to communicate with coworkers and customers daily by phone or in person
Must be able to sit for extended periods of time
Must be able to lift up to 15 pounds
Must be able to write and read written email correspondences
Must have:
Internet Access (hard wired connection, not Wi-Fi)
Quiet work area devoid of distractions
Part time hours available!
Pre-employment background screening and drug test will be conducted.
PFSweb Inc. is an EEO/AA – M/F/Disability/Protected Veteran Status employer.
Required Skills
Required Experience
This post is listed Under Texas jobs
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