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Company Name : CVS Health
Location : Ohio
Position : Account Manager (Work from home) – Analyst
Job Description : As an Account Manager, you are considered the clients main point of contact, and are responsible for overseeing all of their day-to-day PBM operations. Account Managers act as the liaison between clients and cross-functional internal teams, and are responsible for ensuring timely/successful delivery of client requests. Excellent communication skills are required to ensure we understand our client’s needs and are able to build long-lasting, mutually beneficial relationships with our key business stakeholders. Additionally, Account Managers are expected to demonstrate a high level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.
This will include managing the resolution status of routine to complex requests related to our clients’ business requirements; including but not limited to:
– Issue tracking – Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
– Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.
– Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
– Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.
In this Account Manager role, you will also be provided 5 to 6 weeks of intensive training and you must be able to travel up to 20%. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the company.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays
Required Qualifications
– 1+ years of experience in a client/customer service-base environment or previous account management experience
– Excellent organizational skills
– Excellent verbal and written interpersonal communication skills
COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
– Prior Healthcare experience managing insurance, healthcare, or benefit accounts
Experience with Medicaid, Commercial, and/or Medicare Part D Plans
– SalesForce Experience
– Microsoft Suite Experience (Outlook, Word, Excel, Etc.)
Education
Bachelor’s degree or Equivalent Experience required
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
This post is listed Under Ohio jobs
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