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Company Name : Advanced Spine and Pain, LLC
Location : Gilbert, AZ
Position : Admitting Surgery Scheduler
Job Description : JOB DESCRIPTION – ADMITTING SURGERY SCHEDULERTitle Admitting Surgery SchedulerMain Function Greets patients, prepares admitting paperwork, surgery scheduler and assists with coordinating surgery days.Duties and Responsibilitiesa) Supports the facility’s ideology, mission, goals and objectivesb) Performs in accordance with the facility’s policies and proceduresc) Follows the facility’s Standards for Ethical Business Conductd) Conducts oneself as a positive role model and team membere) Cognizant of patient’s rights and responsibilities and supports them in performance of job dutiesf) Respects patient’s right to privacy, dignity, and confidentialityg) Participates in facility committees, meetings, in-services, and activities2. Communication a) Communicates effectively and professionally with patients, visitors, physicians, and co-workersb) Interactions with others are positive, respectful, and considerate3. Financial Practicesa) Utilizes facility resources appropriately avoiding wasteful practicesb) Reports wasteful practicesc) Analyzes work area and makes recommendations for potential cost-effective improvements4. Compliance Program a) Contributes to the progress and development of the organization’s adopted Compliance Programb) Performs according to established compliance policies and procedures5. QAPI Programa) Contributes to the progress and development of the organization’s adopted QAPI Programb) Performs according to established performance improvement policies and procedures6. Safety/Risk Management Program a) Adheres to safety policies and procedures in performing job duties and responsibilitiesb) Compliant with safety policies and procedures in performing job duties and responsibilitiesc) Maintains responsibility for safe work area by reporting to the Safety Officer or designee observed or suspected safety violations, hazards, and policy and procedure non-compliance.d) Responds to emergency situations with competence and composure.c) Reports observed or suspected medical emergencies, notifies appropriate personnel and responds appropriately.d) Identifies facility emergency situations (e.g. fire/disaster) and notifies appropriate personnel and external agencies.7. Professional Competence a) Maintains professional competence by participating in continuing education and other learning experiencesb) Contributes to growth and education of staff by sharing knowledge gained in continuing educationc) Maintains membership in relevant professional organizationsd) Seeks new learning experiences by accepting challenging opportunities and responsibilitiese) Open to suggestions and recommendations8. Surgery Scheduler Duties a) Schedules all procedures to be performed in facilityb) Follows scheduling form to obtain all necessary patient demographic, health, and insurance information from physician’s officec) Maintains copy of medical staff member’s Delineation of Privileges to determine appropriateness of scheduled procedures; notifies clinical director if questions arised) Schedules appointments and procedures according to nursing and anesthesia staff availability, patient needs, and physician’s block time i) Coordinates surgical schedules with clinical director and preoperative nursing staffe) Regulates schedule according to procedure and physician’s time and staffing requirementsf) Coordinates schedule assessing time and equipment availability; identifies conflicts and adjusts schedule as neededg) Accurately prepares final preoperative and surgery schedule for timely distributionh) Distributes schedules to appropriate areas so that required staff and supplies are availablei) Follows procedure for notification of changes in the schedule (e.g., cancellation, rescheduling)j) For new patients, assigns medical records number and enters all demographic and insurance information into computerk) For repeat patients, makes any necessary changes in demographic or insurance information in computerl) Responsible for cancellation logm) Performs other miscellaneous office/clerical duties as neededn) Answers telephone as neededJOB DESCRIPTION – ADMITTING SURGERY SCHEDULER – Page 2Duties and Responsibilities a) Serves as telephone operator for facility, responsible for correct routing of incoming calls, taking accurate messages when unable to connect to requested partyb) Responsible for receiving and distributing mail, special deliveriesc) If billing/collections done in-house:d) Stamps the back of each check with deposit stamp at time of receipt ii. Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patientse) Separates EOBs from checks and attaches original of EOB to copy iv. When receiving payments by cash or check directly from patients, issues appropriate duplicate receiptf) When receiving credit card payments from patients, verifies credit card and issues necessary duplicate credit card paperwork/receipt to patientg) Posts all checks, credit card slips, and cash received to payments received log, showing type of payment separatelyh) If separate billing accounts, i.e., facility, anesthesia, physicians, sorts and posts each to separate payments received logi) Balances log to cash/checks/credit card paymentsj) Completes deposit log for patient and insurance payments b. Completes separate deposit log for other types of payments, i.e., refund of overpayment from accounts payable, etc.k)If separate billing accounts, i.e., facility, anesthesia, physicians, sorts and posts each to separate deposit logsl) Balances deposit log to payments received log less credit card payments e. Gives balanced payments received log and deposit log, originals and copies of all cash/credit card slips/ checks received to business office managerm) Greets patients, gives necessary paperwork to complete g. After patient completion of paperwork, notifies appropriate nursing staff that patient is present h. Responsible for keeping track of patient’s family, driver, etc.n) Responsible for ensuring that Pharmaceutical/Equipment Representatives have appropriate badges and do not interfere with patient care or confidentialityo) Responsible for making up all patient charts in advance, printing forms, labeling, etc.p) Responsible for patient courtesy area, i.e., coffee, refreshments, cleanliness, etc. l. Responsible for maintaining inventory of business office supplies, ordering business office supplies, checking accuracy of order upon arrival, distribution and storage of business office suppliesq) If applicable, prints out all labels for patient charts and assembles chartsr) In times of emergency, responsible for placing calls to appropriate agencies for assistance o. Performs other miscellaneous office/clerical duties as neededResponsibility for 1. Responsible for incoming cash, checks and credit card receipts until balanced and delivered to Business Office ManagerQualifications1. Cooperative work attitude toward and with co-employees, management, patients, visitors, and physicians2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public3. Ability to make decisions and solve problemsRequirements Required1. High school graduate or GED certification2. Training or courses in business office activities3. Good typing skills4. Good communication skills5. Good computer skills6. Strong ethical and moral character referencesPreferred1. Surgery scheduling experience preferred2. ASC experience preferredJOB DESCRIPTION – ADMITTING SURGERY SCHEDULER – Page 3Requirements/Dependability1. Attendance2. Punctuality3. Ability to follow instructions4. Ability to meet deadlines5. Accuracy6. Attention to detail7. Timeliness8. Organization9. Degree of supervision needed to accomplish taskWorking Conditions1. Sitting a considerable amount of time; standing; walking2. Visual and auditory acuity for frequent use of computer, telephone, and occasional use of other office3. Well lighted and ventilated with non-hazardous equipment4. Category III exposure to bloodborne pathogens and may encounter chemical hazards(Environmental)Reports to Clinical DirectorSupervises Not applicableContacts1. Patients2. Patient’s family/significant others3. Physicians and physician’s office personnel4. Insurance company personnel5. Facility personnel6. Vendors7. Administration8. Medical DirectorContacts2. Patient’s family/significant others3. Physicians and physician’s office personnel4. Insurance company personnel5. Facility personnel6. Vendors7. Administration8. Medical DirectorFormal Lines 1. Other business office positionsof Promotion Benefit Conditions:Waiting period may applyOnly full-time employees eligibleCOVID-19 Precaution(s):Social distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in placeWork RemotelyNoJob Type: Full-timePay: $15.00 – $25.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offUniform allowanceVision insuranceSchedule:Day shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Medical terminology: 1 year (Preferred)Computer skills: 1 year (Preferred)Work Location: Multiple Locations
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