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Company Name : The Landline Company
Location : Fort Collins, CO 80538
Position : Airport Customer Service Agent
Job Description : Airport Customer Service Agent: Full-Time/Part timeThe Landline CompanyNorthern Colorado Regional AirportLoveland, CO/Fort Collins, COlandline.comLandline is an innovative transportation company revolutionizing travel by bringing the airport to our customers. Our journey began in Minnesota where we connected Duluth, MN to affordable air travel at Minneapolis-St. Paul International Airport through our signature motor coach service. In partnership with United Airlines, we expanded to Colorado last year and are seeking Customer Service Agents to join us at our Fort Collins airport location.Our Values: Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.The Role: We are seeking full time Customer Service Agents to join our team! You will be responsible for assisting United Airlines customers at Northern Colorado Regional Airport in a welcoming and professional manner.Responsibilities: Greet customers and provide information about our servicesAssist customers with the boarding processAnswer customer questions and resolve customer concernsEnter passenger information into reservations systemsDocument and update customer records based on interactionsLoad and remove customer baggage from Landline vehicles and baggage carouselsDevelop and maintain knowledge of Landline’s products and servicesCarry out Ground Security Coordinator functions when neededAll other duties as assignedQualifications: High School Diploma, GED or equivalent education required2 years of customer service experienceExperience working with an airline Passenger Service System is preferredAbility to work a variety of shifts including nights, weekends, holidays, and overtimeAbility to build rapport with customersAbility to prioritize and multitaskPositive attitude, strong work ethic and professional demeanorExcellent written and verbal communication skillsA willingness to learn new systems and be flexible in tough situationsAbility to lift up to 50lbsBenefits: Full range of insurance benefits for full-time employees401(k) for full-time employeesPTO for full-time employeesPaid sick leave for part-time employeesFree travel privileges on our buses for all employees and their familiesFlight benefit privileges for all employees with our partners Sun Country Airlines and United AirlinesEffective June 15, 2021, all new employees of The Landline Company must provide proof of vaccination against COVID-19 or obtain the first dose of a vaccine by the first date of employment.This is a Safety-Sensitive Position subject to random drug and alcohol testing under FAA guidelines: Must complete a pre-employment drug screen, comprehensive background check and/or fingerprinting to comply with company security requirementsMust successfully complete TSA-mandated criminal background check to qualify for access privileges to the airport security identification display area (SIDA)The Landline Company is an Equal Opportunity EmployerThe Landline Company provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Job Types: Full-time, Part-timePay: From $18.00 per hourBenefits:401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityCOVID-19 considerations:All customers and employees are required to wear masks per Federal regulations governing transportation hubs.Work Location: One location
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