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Company Name : Four Seasons
Location : Lāna‘i City, HI
Position : Assistant Director of Rooms
Job Description : Aloha! Four Seasons Resorts Lana’i is seeking an Assistant Director of Rooms
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The Assistant Director of Rooms d irects and controls the activities of the Front Desk, Guest Services, Communications, Housekeeping, KFAS, Spa & Fitness and Transportation. The Assistant Director of Rooms responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Key Functions
Manages the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives.
Interviews, and trains staff. Conducts Performance Evaluations and disciplines staff when needed.
Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff are being supported and guest needs are being met. Inspects all areas of responsibility in the Rooms Division.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message.
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with retail tenants and concessions to ensure guest service standards are met along with revenue/expense targets. Assists Director of Rooms in preparing Annual Budget.
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
Acts as the senior manager in the Rooms Division in the absence of the Director.
Assists the Resort Manager in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
FOUR SEASONS RESORTS LANA’I
On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience – presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts – frequently listed among the world’s finest – Four Seasons combines the very best of Lana’i. Four Seasons Resorts Lana’i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana’i, the opportunities are endless and so are the experiences!
Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
Tweets by FourSeasonsJobs
WHAT TO EXPECT
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft.
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round.
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
And so much more!
We look forward to receiving your application, mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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