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Company Name : Houston Methodist
Location : Houston, TX 77054
Position : Benefits Specialist – 100% Remote (MUST Live in Greater Houston)
Job Description : Location:
Corporate
8100 Greenbriar St
Houston, TX 77054
Category: Human Resources
Job Type: Full-Time
Posted Date: March 11, 2022
JOB SUMMARY
At Houston Methodist, the Benefits Specialist position is responsible for for assigned areas of Houston Methodist benefits programs such as FMLA, company leave programs, disability and other forms of paid time off with special focus on plan administration. Supports system implementations, upgrades and testing, generates required reports and has accountability for assigned projects. This position contributes to the overall success of benefit related software within the Human Resources (HR) Payroll, time and attendance or risk management system. The Benefits Specialist position works across the benefits management team to ensure delivery of innovative, consistent, and cost-effective services that support, sustain, and improve our benefits administration while in compliance with all regulatory and legal requirements. Delivers high quality customer service through a variety of channels.
Requirements:
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE – 20%
Ensures that HR Hub staff have the resources and education pertaining to assigned areas of specialization to provide support and answers to our employee population. (EF)
Partners with Information Technology (IT) and providers regarding systems update, interfaces and customizations as assigned. (EF)
Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)
SERVICE – 30%
Participates in the entire life cycle of implementing benefits programs with internal departments (IT and payroll) and external vendors. Assists with user acceptance testing (UAT). (EF)
Identifies service and/or system issues for external and internal stakeholders and vendors. Makes recommendations for resolution to department leadership. (EF)
Performs operational and transactional tasks required to administer company benefit programs and provides prompt and accurate responses to customers through a variety of channels (i.e. email, phone, chat.) (EF)
QUALITY/SAFETY – 15%
Partners with vendors/providers to support flawless administration of benefit plans, such as healthcare, 403(b), paid time off (PTO), leaves, and Worker’s Compensation that enhances the overall Houston Methodist total reward philosophy. (EF)
Supports compliance of associated state and federal laws/regulations and mandatory record keeping through routine and ad hoc reporting as required. Identifies discrepancies and reports to management. (EF)
FINANCE – 15%
Partners with internal and external parties to ensure all benefit deductions, including arrears and refunds, 403(b) deferrals and contributions, or payment of wage replacement are accurate as assigned. Audits associated system reports to ensure accuracy and takes necessary action to correct discrepancies. (EF)
Independently manages time effectively and prioritizes daily tasks. Helps other team members. (EF)
GROWTH/INNOVATION – 20%
Stays abreast of industry trends and seeks out opportunities to apply innovative solutions to assigned programs. Makes recommendations focused on delivering high quality, cost effective programs to address the benefit needs of our employees. (EF)
Evaluates internal processes and makes recommendations for cost savings. (EF)
Assumes responsibility for own learning needs and seeks continuing opportunities to meet those needs. Completes and updates the My Development Plan (MDP)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION REQUIREMENTS
o Bachelor’s degree required or an additional four years of experience in addition to the minimum experience required below in lieu of degree
EXPERIENCE REQUIREMENTS
o Two years experience in HR or related field to include customer service experience
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Not Applicable
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Effective time management and ability to management competing priorities in an organized fashion in a fast-paced environment
o Strong verbal and written communication and interpersonal skills
o Ability to work independently and make decisions within scope of role
o Ability to professionally and confidentially resolve issues including working with stakeholders with varying work styles and personalities
o Solid computer skills in excel
o General knowledge of Health Insurance Portability and Accountability Act (HIPPA), Employee Retirement Income Security Act (ERISA), Occupational Safety and Health Administration (OSHA), Family Medical Leave Act (FMLA), Workers Compensation
o Knowledge of benefits systems preferred
o Ability to work effectively and efficiently in a remote environment as assigned
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No
On-Call* Yes, as required by entity/department for operational need
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within No
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Company Profile:
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treated more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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