Call Center Specialist Job Vacancy in HFS Federal Credit Union Hilo, HI 96720 – Latest Jobs in Hilo, HI 96720
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Company Name : HFS Federal Credit Union
Location : Hilo, HI 96720
Position : Call Center Specialist
Job Description : Hawaii Candidates OnlyHFS Federal Credit Union, located on Hawaii Island (Big Island), is accepting applications for a Call Center Specialist at our Hilo branch. A Call Center Specialist is responsible for handling a variety of member service calls in a prompt and courteous manner.Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates.Perfoms account maintenance functions, such as automatic transfers for loan payments and processes transfers.Completes and maintains related reports, records, and files. Cross sells Credit Union services and supports all functions within the Call Center.Qualifications: The ideal candidate will have at minimum:High School Diploma or Equivalent.Thorough knowledge of credit union policies and procedures and operations.Solid understanding of loans, payment processes, and interest rates.At least one (1) year of experience with member services at a financial institution (preferred).Experience with using computers, including Microsoft Word and Excel programs.Strong communication and people skills.Benefits: 401(k)AirMedCare Network MembershipMedical, Dental, Drug, and Vision InsuranceGroup Life & AD&D InsurancePaid HolidaysPaid Time OffSchedule:Day ShiftMonday to FridaySaturday RotationsHFS FCU is an Equal Opportunity EmployerJob Type: Full-timeSchedule:Weekend availabilityExperience:member service at a financial institution: 1 year (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location
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