CARE Specialist, Customer Advocacy Job Vacancy in Santander Consumer USA Mesa, AZ 85202 – Latest Jobs in Mesa, AZ 85202

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Company Name : Santander Consumer USA
Location : Mesa, AZ 85202
Position : CARE Specialist, Customer Advocacy

Job Description : ConfidentialWith over 2.9 million customers and $64 billion in managed assets, Santander Consumer USA(NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing. Additionally, operating as Chrysler Capital we provide full-spectrum automotive finance for Chrysler Group dealers; direct-to-consumer lending solutions; plus fleet, lease, floorplan and business lending solutions. We are committed to providing excellent service to our customers, our people and our community by placing our Simple, Personal, and Fair values at the center of everything we do. Founded in 1995, SC is headquartered in Dallas, TX and currently has over 6,000 Associates across various locations. For more information visit http://www.santanderconsumerusa.comWe offer a comprehensive benefits package that includes medical, dental, vision and prescription drug coverage which you are eligible for on your date of hire. We also offer a minimum of 18 days ofPTO (with additional days for professional development and volunteering), 11 paid holidays, tuition reimbursement, and a 401(k) plan with immediate company match of 100% of the amount you contribute, up to 6% of your eligible pay.USA Job Function Description: Acts as a primary point of contact to assist consumer loan customers in resolving account issues and questions. Researches and escalates as appropriate.Ensures adherence to internal policy and external regulations. Supports respectful customer experiences throughout life of loan.Essential Functions/Responsibility Statements:Develop and maintain reports to monitor account status and identify operational trends and possible deficiencies.Assigns work to CARE Team Members.Distributes reporting to ensure team members have the information required to operate effectivelyMonitors daily account activities and reporting to prevent breach of internal SLA’s and regulatory standardsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Bachelor’s Degree or equivalent work experienceWork Experience: 3-5 Years ; Customer Advocacy or ServiceSkills and Abilities:Strong interpersonal and communication skills to build trustworthy relationships with poise, tact and diplomacyAbility to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issuesAbility to quickly build rapport with customers and get to root of conflictAbility to identify unique solutions that meets the customer’s needs within the confines of their individual circumstancesConfidentialExcellent customer service skills including an ability to follow-up to ensure closure of issuesDemonstrates strong knowledge of auto loan products and account modification tools and servicesAbility to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issuesDiversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking.Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: Employer Rights: This job description does not list all of the job duties of the job.You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.Job Type: Full-timePay: $23.00 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveTuition reimbursementVision insuranceWork from homeSchedule:Monday to FridaySupplemental Pay:Bonus payAbility to commute/relocate:Mesa, AZ 85202: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location

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