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Company Name : DNV
Location : Pune, Maharashtra
Position : Customer Care Agent
Job Description : Local Unit & Position Description:
We are currently seeking a talented and ambitious Cutomer Care Agent to help drive engagement for our diverse range of Software Solutions offerings. The candidate will be located in India – Pune or Germany – Rostock (partly Homeoffice) and will report directly to the Head of Customer Care.
As a Customer Care Agent at DNV, you will:
First point of contact for all our customer needs in terms of holistic and professional support and advice.
Managing incoming customer concerns from phone, live chat and web channels.
Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions.
Participate to the training of existing customers and transfer knowledge and know-how.
Ensure the continuity of service (you could have, occasionally and partially, to replace your superior).
Maintaining and adding customer data in our ERP and CRM system.
Participate to the implementation of projects in collaboration with the clients.
Position Qualifications:
The ideal candidate possesses some of the following qualifications:
Bachelor’s degree in business informatics or comparable qualification.
Proven experience in a similar position (ideally).
You are a strong communicator and enjoy working with people.
You can provide customer service at the highest level through empathy and willingness to act.
You are reliable and structured.
Even in stressful situations you are always balanced and friendly and with your calm manner you can professionally and confidently pass on solutions to our customers.
Good verbal and written communication skills in English.
We offer:
A competitive salary, flexible hours and extraordinary work & life balance.
Strong company culture with emphasis on technology and competence development.
Great colleagues who value teamwork and support.
International working environment.
Transparent and existing career track.
Working in a state-of-the-art office in Pune or Rostock.
Please be informed you may be requested to provide DNV with additional documents for a background check.
We conduct interviews on an ongoing basis. Therefore, we encourage you to submit your application as soon as possible.
Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.
We are a world-leading provider of digital solutions and software applications with focus on the energy, maritime and healthcare markets. Our solutions are used worldwide to manage risk and performance for wind turbines, electric grids, pipelines, processing plants, offshore structures, ships, and more. Supported by our domain knowledge and Veracity assurance platform, we enable companies to digitize and manage business critical activities in a sustainable, cost-efficient, safe and secure way.
Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!
This post is listed Under Pune jobs
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