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Company Name : Twitch
Location : Irvine, CA
Position : Customer Experience Specialist – Japanese
Job Description : About Us
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.
About the Role
Twitch Customer Support is passionate about solving issues for all of Twitch’s community members. We are looking for, and motivated people. With Amazon’s customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
We are looking for a Customer Experience Specialist to join our growing global team. You will support a variety of Twitch users, while ensuring they have the best possible experience. You will also spend time working with product and engineering teams to share customer feedback and insights to help us build the best possible platform and services for our community.
As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
This position can be located in Irvine, CA or remotely across the US.
You Will:
Maintain a positive attitude
Effectively resolve customer inquiries
Meet service level agreements set by Twitch Customer Experience leadership
Track issues escalated for resolution to ensure customers receive a appropriate response
Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
Identify customer needs and communicate them with the relevant teams
Work with product teams to monitor performance of products and corresponding support metrics
Uphold company values and aim to always improve the platform and community experience
Be an important contributor to the Customer Experience operations and will report to CX leadership
Work rotating shifts and some holidays and weekends
You Have:
Fluent in both Japanese and English
BA/BS or Associate’s degree OR related technical training OR applicable work experience
Bonus Points
Previous work in customer support, tech support, or moderating content for a web-based application
Empathize with and prioritize customer needs
Critical thinker, especially as applied to determining customer needs and providing appropriate solutions
Work well in a globally distributed team environment
Experience as a broadcaster on Twitch
Fluency of other non-English languages. Please list skill levels of applicable language(s) in your resume
Proficiency with JIRA, GSuite, GitHub, Slack, Salesforce, and different broadcasting software
Strong knowledge of Twitch and the Twitch community
Perks
Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Commuter Benefits
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
Lunch Served Daily
Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The pay range for this position in Colorado is $45,750 – 76,250/yr. Our range of benefits may include health care, employee discounts, 401(k) savings plans, paid time off, and more. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
This post is listed Under California jobs
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