Customer Service Rep (Farmers Agent Services) – TX REMOTE Job Vacancy in Farmers Insurance Group Addison, TX 75001 – Latest Jobs in Addison, TX 75001

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Company Name : Farmers Insurance Group
Location : Addison, TX 75001
Position : Customer Service Rep (Farmers Agent Services) – TX REMOTE

Job Description : We are Farmers!
We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Job Summary
Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts.
Utilizes competencies and skills to provide a positive customer experience.
Essential Job Functions
Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
Reviews problems and communicates with appropriate personnel to obtain information when necessary.
Responds to customer inquiries through appropriate mediums.
Attains performance level standards as outlined in performance objectives.
Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
Stays current with relevant product(s).
Understands and strives to support organization’s overall strategy.
Models Farmers core values.
Performs other duties as assigned.

CORE COMPETENCIES
Business Results: Meets individual performance, metrics and goals.
Innovation: Identifies and suggests innovative process changes to support business practices.
Communication: Above average written and verbal communication skills.
Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
Physical Actions
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Physical Environment
Required job duties are normally performed in a climate- controlled office environment
Education Requirements
High school diploma or equivalent required.
Bachelor’s degree preferred.
Experience Requirements
Proven competency performing Service Advocate essential job function and special skills or relevant experience.
Special Skill Requirement
Critical Thinking
Advanced conflict resolution skills
Consistently meeting or exceeding performance measurement goals
Additional Qualification
Hours of operation: Monday-Friday 6:45am-8pm CT, Saturday 8am-5pm CT

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