Customer Service Rep Job Vacancy in Clear Label San Antonio, TX 78240 – Latest Jobs in San Antonio, TX 78240
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Company Name : Clear Label
Location : San Antonio, TX 78240
Position : Customer Service Rep
Job Description : We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targetsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkillsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaFamiliarity with CRM systems (IOS) and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeCheck out more information at Clear-Label.comJob Types: Full-time, Part-time, Temporary, InternshipPay: $21.00 – $27.00 per hourBenefits:Employee discountFlexible scheduleHealth insurancePaid time offPaid trainingParental leaveTuition reimbursementSchedule:10 hour shift8 hour shiftDay shiftHolidaysMonday to FridayNo nightsSupplemental Pay:Bonus paySigning bonusCOVID-19 considerations:CSR are required to wear a mask when interacting with customers, hand sanitizer, masks, and other PPE will be supplied.Ability to commute/relocate:San Antonio, TX 78240: Reliably commute or planning to relocate before starting work (Required)Work Location: One location
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