Customer Service Representative for Direct-Mail and Data Job Vacancy in Confidential West Caldwell, NJ – Latest Jobs in West Caldwell, NJ

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Confidential
Location : West Caldwell, NJ
Position : Customer Service Representative for Direct-Mail and Data

Job Description : As the primary point of contact for our clients, the Customer Service Representative for Direct-Mail and Data will be responsible for the set-up of clients’ direct marketing programs and coordinate projects from inception through mailing or deployment working closely with Operations and Sales to ensure client expectations are met and all issues are addressed. Support services including multi-channel, direct mail, print, fulfillment, and data and email.Essential Duties and ResponsibilitiesDevelop, review and execute customer specifications for designated projects and coordinate/monitor all aspects of multi-channel projects.Successfully and efficiently manage client projects and provide proactive relevant communication with respect to the management of the project and related milestones.Create interdepartmental and external Purchase Orders (PO’s) that are timely and accurate.Develop solid understanding of functional areas at Redi-Mail such as: direct mail, imaging, digital, lettershop, fulfillment and data, as well as external purchased services such as printing.Coordinate with sales and serve as sales support function with client. Capture specification and assist as required with quote preparation. Coordinate the management and overall quality of projects through the various departments at Redi-Mail. Sign-off on receiving’s of material ordered (i.e. envelopes and printed forms).Become a subject matter expert in Mail Piece Design which includes – postal addressing standards, class of mail and processing categories, Intelligent Mail barcoding formats and print specifications, designing automation letters and reply mailProcess files using BCC Mail Manager for all mailing projects. Perform CASS/NCOA and presort as required to meet USPS regulation and client request.List Hygiene: Suppress bad addresses (missing name, addresses, city, state, and zip), invalid records, no forwarding addresses, dedupe, and suppression of DO NOT MAIL file. Ensure the data is being processed to the highest standard and all fields are formatted correctly for production output.Import mail.dat file into the software, verify presort specs are accurate, permit number, and method of mailing is selected. Execute proper reports for production: Ex. pallet flags, sack and tray tags, sorting reports. Validate and upload file to Postal One to execute mailing.Facilitate the preparation of client invoices and reconciliation of postage as appropriate with Accounting.Work with Director of Operations as directed, to evaluate possible postal rates and recommend the most cost effective and efficient way to mail the job within USPS regulations.Prepare quotes for potential new projects for review by sales personnel or Director of Operations.Run counts using internal count system and produce data ordersUtilize tools to load and match filesUtilize FTP and other file transfer systems to receive and send filesDevelop key client contacts and relationships for continued business developmentRequirementsA minimum of 5 years of experience in the direct-mail industry preferably in a managerial roleA minimum of 2 years of experience in data processingKnowledge of mail piece designKnowledge of USPS postal regulationsDisplay ability to handle accounts independently, handle client meetings, questions, etc.Utilize sound judgment to address challenges that may impact client expectations and make appropriate recommendations*Additional Skills and AbilitiesPrior experience utilizing BCC Mail Manager and/or Windowbook a plusMDP certification a plusJob Type: Full-timePay: $55,000.00 – $70,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayAbility to commute/relocate:West Caldwell, NJ: Reliably commute or planning to relocate before starting work (Required)Application Question(s):What is your expected salary for this position?Work Location: One location

This post is listed Under  New Jersey jobs

Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company