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Company Name : Sono Bello
Location : Tacoma, WA
Position : Customer Service Representative (Remote) – Tacoma, WA
Job Description : Does working from home appeal to you? Do you live within Washington State? Do you thrive on providing exceptional customer service? If you answered,“yes”—you have found the right place!Sono Bello is hiring Patient Ambassadors who will be connecting with our potential patients and scheduling them for a consultation at one of our nationwide centers. Our company specializes in minimally invasive body contouring with advanced cosmetic technology. Our Patient AmbassadorCenter plays a vital role in the beginning of a life changing experience for our patients! We are committed to helping our patients live their lives beautifully.BENEFITS: Full time hoursConsistent schedule with flexible shift options4 Weeks of paid trainingBase pay of $16.00-$18.00/HR + monthly bonusesMedical, dental, and vision insurance coverage401K investing programPaid holidaysPaid time offFun and casual work environmentCareer coaching and developmentCORE RESPONSIBILITIES: Communicate with patients via inbound call, outbound call, online chat, and/or email inquiries (no cold calling)Record patient information within our databaseEngage with patients in a friendly and professional manner to assist them in their needs and scheduling a consultation at one of our nationwide centersOffer support and solutions to patients in accordance with the company’s customer service policiesCollaborate with management teams to stay updated on new services and policiesNavigate computer technology effectivelyTo thrive as a work from home ambassador, the following attributes will be key: Comfortable with technologyEnjoy speaking with our patientsDriven to advance your skills and improve personal KPI’sThrive in a work from home settingHighly reliable and able to maintain exemplary attendanceADDITIONAL QUALIFICATIONS: Ability to work either Saturday or Sunday on a regular basisCustomer service: 1 year (required)Sales with a quota or objective: 1 year (preferred, but not required)Motivated and excited by the opportunity to help others in their journey to be their best selvesConfident with using and learning new computer systems and technologyPrivate, quiet space with a lockable door for your home workstationHigh-speed internet connectionMust be able to travel to office in Kirkland, WA during training and/or as necessaryAbility to pass typing and additional skill assessmentEligibility limited to candidates located within Washington State.The hiring process will include a combination of phone, virtual and in person screening. A typing test will be mandatory (40WPM, 95% accuracy).You will be required to commute to Kirkland, WA on your first day of employment.Training Schedule will be Mon-Fri, 7:30am to 4:30pm PST.All computer equipment is provided by Sono Bello and will need to be set up by you in a private, quiet workspace.Compensation: $16.00 to $18.00/hour with monthly bonusesJob Type: Full-time”Work RemotelyYesJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingVision insuranceWork from homeSchedule:8 hour shiftDay shiftEvening shiftMonday to FridayWeekend availabilityApplication Question(s):Are you available to work Full Time, including a Saturday or Sunday on a regular basis?Are you available to travel to Kirkland, WA for orientation and/or training?Are you able to work as late as 10:00pm PST on a regular basis?Experience:Customer service: 1 year (Preferred)Sales: 1 year (Preferred)Work Location: Multiple Locations
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