Customer Service Representative, Technical Job Vacancy in City of Tacoma Tacoma, WA 98402 – Latest Jobs in Tacoma, WA 98402
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Company Name : City of Tacoma
Location : Tacoma, WA 98402
Position : Customer Service Representative, Technical
Job Description : This advertisement is to create a list that will be used to fill Customer Service Representative, Technical (CSRT) vacancies at Tacoma Public Utilities and the Fire Department’s Finance & Planning Division, for one year.
Tacoma Public Utilities provides services that are vital to your quality of life. You can learn more about Tacoma Public Utilities in our Quick Facts. CSRTs also support the City of Tacoma’s Wastewater, Surface Water and Solid Waste utilities. You can learn more about the City of Tacoma’s utility services on our Environmental Services page.
CSRTs within Tacoma Fire will have primary responsibilities of conducting Emergency Medical Services (EMS) billing and auditing – this includes understanding medical billing, insurance and HIPAA regulations, and payment processing.
This is the second level in the Customer Service Representative series. CSRT’s perform technical customer service duties including interviewing and assisting customers in person and by telephone, computing and processing billings, resolving complex billing issues which may involve research, auditing and/or advanced record corrections, monitor customer accounts for payment activity and delinquency. CSRTs act as technical specialists in interpreting and applying procedures to resolve complex issues, complaints, inquiries and customer service problems while maintaining appropriate confidentiality. Incumbents in this classification typically act as subject matter experts in performing specialized or technically advanced customer service functions, are problem solvers, and are expected to independently develop a course of action. .
QUALIFICATIONS:
Graduation from high school or equivalent and
2+ years of customer service experience in for a business or agency including experience interpreting, applying and explaining rates, codes and regulations.
LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS FOR TACOMA FIRE ROLES:
Certified Ambulance Coder designation or ability to attain the designation within six months of hire.
KNOWLEDGE & SKILLS:
Knowledge:
Customer service principles and practices
City and governmental policies and procedures
Office practices and procedures
Government structure and process, office technologies, and appropriate language usage
Thorough knowledge and use of related computer software
Skills:
Problem resolution
Teaching and training
Operation of computers and office equipment
Performance of basic accounting mathematical calculations
Advanced customer accounting and collection operations
Interpret, apply and explain rates, codes, rules, regulations, policies and procedures
Effective verbal and written communication
Planning and organizing work
Analyzing situations to develop a course of action
Interacting respectfully and sensitively with diverse internal and external clients and groups to develop productive relationships and provide customer service
Ability:
Resolve technical customer service issues, calculate bills, compute differences and explain complicated rate schedules
Interpret computer printout data
Perform multiple tasks simultaneously, effectively, and efficiently
Follow written and verbal directions
Establish and maintain effective working relationships
SELECTION PROCESS & SUPPLEMENTAL INFORMATION:
This recruitment is being managed by Marisa Tetreault; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!
City of Tacoma Commitment to Diversity and Inclusion
Tacoma’s diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma’s entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Apply
All interested individuals should apply online and attach a resume and cover letter that includes major responsibilities and accomplishments related to the position. Candidates may qualify to move forward to an assessment and have their supplemental questions scored, which will be used to rank candidates on a list that will be used to fill vacancies for one year.
Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.
Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
If you have questions regarding this position or need assistance with the on-line application process, please contact our Human Resources Department at 253.591.5400 before 4:00 pm on the closing date of the job announcement.
This post is listed Under  Washington jobs
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